Medical Office Assistant (MOA)

Healthier Mississippi People•Canton, MS

10d

About The Position

The Medical Office Assistant supports physicians and other primary health care providers with clerical, financial, and general medical office operations in an ambulatory practice. The role supports clinic operations through medical office, billing, and clinical duties as required by the specific clinic. The position includes administrative and patient-facing work, such as checking in patients, assisting with patient histories, preparing charts, maintaining patient records, verifying demographic and insurance information, scheduling appointments, and performing billing and bookkeeping. The assistant may chaperone or assist providers during examinations and other patient-care activities, and may educate and advise patients on specified medical issues within established guidelines. The role also involves preparing and cleaning examining rooms, arranging equipment, escorting patients, managing supplies and medications as appropriate, and following safety, environmental, infection-control, HIPAA, OSHA, and medical-records compliance requirements. Duties are general examples and may be added or changed by management.

Requirements

High school diploma or GED.
Knowledge of general medical office procedures.
Good telephone skills.
Excellent customer service skills.
Ability to multitask.
Ability to type 35 words per minute.
Knowledge of Microsoft Word.
Interpersonal skills to interact with patients and staff.
Verbal and written communication skills.
General understanding and application of basic accounting principles.

Responsibilities

Answer telephones and greet patients.
Pull, update, and file patient medical records.
Verify patient demographic and insurance information and check the accuracy of patient information.
Schedule appointments and assist with scheduling, coding, and billing of medical or ambulatory surgical procedures.
Perform billing, bookkeeping, and other general medical office procedures according to clinic protocols.
Check in patients, assist with patient histories, and prepare charts.
Chaperone or assist providers during examinations and other patient-care activities when called upon.
Educate and advise patients on specified medical issues within established guidelines.
Arrange examining-room equipment, clean rooms, and escort patients to and from assigned rooms.
Dispose of contaminated supplies and maintain stocks of medical supplies and medications as appropriate to the clinic.
Practice safety, environmental, and infection-control methods and adhere to HIPAA, OSHA, infection-control, and medical-records compliance requirements.