Medical Office Asst SHC PRN

HCA Healthcare • Gainesville, FL

2d • Onsite

About The Position

The Medical Office Assistant establishes the initial and ongoing impression of departmental functions for patients, their families or caregivers, and other customers. The role schedules patient appointments accurately and on time, maintains medical records, and supports clinical and administrative staff to help the department operate smoothly.

The assistant schedules appointments according to facility standards, reviews schedules for conflicts and missing reports, contacts patients and referring offices, and confirms authorizations. The role confirms appointments at least one week in advance and verifies demographic information. It documents relevant appointment-compliance information for physicians and clinical staff, obtains signatures, follows privacy and medical-record release requirements, and responds to questions professionally.

Additional duties include obtaining and verifying insurance information, securing authorization for radiation services, filing insurance information in the medical record, collecting deductibles and co-payments, directing patients to a supervisor when appropriate, and advocating for patients with insurance issues to support collection of outstanding accounts.

Requirements

• At least 1 year of experience.
• Basic Cardiac Life Support certification must be obtained within 90 days of employment start date.

Nice To Haves

• 3 years of general medical office experience preferred.

Responsibilities

• Schedule patient appointments according to facility standards.
• Review advance schedules for conflicts and confirm reports have been received, patients or referring physician offices have been contacted, and authorizations have been obtained.
• Contact patients at least one week before appointments to confirm attendance and verify demographic information.
• Document relevant patient scheduling-compliance information in charts for physicians and clinical staff.
• Obtain patient signatures and ensure compliance with privacy rules and medical-record release requirements.
• Answer questions professionally.
• Obtain and verify insurance information, secure authorization for radiation services, and file insurance data in medical records.
• Collect deductible and co-payment amounts.
• Route patients to the immediate supervisor when indicated.
• Advocate for patients and assist with insurance issues to support collection of outstanding accounts.
• Support clinical and administrative staff in the daily operation of the department.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed