Medical Office Assistant Administrative

UNC Health•Garner, NC

2d•Onsite

About The Position

The Medical Office Assistant Administrative performs patient check-in and check-out procedures, processes financial information, and provides patient billing information. The role requires effective customer service and computer skills. The position is onsite in the Hematology Oncology Clinic in Garner, North Carolina, with a day schedule and 40 standard hours per week. The stated hiring salary range is $18.48–$25.89 per hour; pay offers are determined by experience and internal equity. This position is employed by NC Health (Rex Healthcare, Inc., doing business as NC Health), a private, fully owned subsidiary of UNC Health Care System, and is not a state-employed position. Qualified applicants are considered without regard to protected characteristics. UNC Health provides reasonable accommodations for religious practices and beliefs and for applicants and employees with disabilities.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of patients or organizational employees.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute rate, ratio, and percent.
Ability to enter and process data accurately.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and address problems involving a few concrete variables in standardized situations.

Nice To Haves

Completion of an accredited medical administrative assisting program is preferred.
Previous experience in a medical office is preferred.

Responsibilities

Maintain compliance with organizational policies and procedures.
Maintain compliance with revenue cycle and financial audit guidelines.
Use computer systems effectively; file documents; answer phones promptly and professionally with complete and accurate information; and perform other required administrative duties.
Accurately perform patient check-in and check-out procedures.
Process privileged patient health information, obtain current insurance verification and authorization, code visits using accurate ICD and CPT codes, balance daily receipts, and respond to billing questions.
Schedule patient appointments, enter required demographic and clinical information into the system, and coordinate with other parties.
Order and maintain clinical supplies, office supplies, and equipment.
Comply with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
Participate in unit performance improvement activities.
Demonstrate good customer service when interacting with patients, families, and visitors, and exhibit effective communication and teamwork.