Medical Navigator

Hartford Healthcare • Middletown, CT

3d

About The Position

The Medical Navigator provides safe and appropriate basic patient care and administrative support to help clients achieve established outcomes. The role collects information used in assessments, including vital signs and urine specimens, and supports clients’ healthcare, safety, and comfort needs in accordance with regulatory, state, and company standards, policies, and procedures. The Medical Navigator works at Rushford Center, which provides addiction and mental health prevention, treatment, and recovery services.

Requirements

• High school graduation or equivalent.
• Diploma or certificate from an accredited Medical Assistant program, or active Connecticut CNA or EMT certification, or qualifying related experience.
• At least one year of direct medical patient care may be considered in lieu of the education requirement.
• Obtain CPR certification within six months of employment.
• Complete AED training within six months of employment.
• Maintain all required credentials throughout employment.

Nice To Haves

• Diploma from an accredited Medical Assistant program or an associate degree in a related substance abuse and/or mental health field.
• Previous experience in drug and alcohol treatment or familiarity with the disease concept of addiction.
• Previous experience with a mental health and/or psychiatric population.
• Familiarity with the Alcoholics Anonymous or Narcotics Anonymous 12-Step Program.

Responsibilities

• Process clients through admissions and transitions, completing required documentation.
• Meet with clients’ families to obtain history relevant to admission.
• Coordinate with admission-related staff, including Utilization Review, Nursing, Admission Specialists, and staff in related departments, to support timely admissions.
• Obtain and observe urine drug screens, take client vital signs, and report abnormal values or trends to the staff nurse.
• Complete safety checks during clients’ stays.
• Orient clients to Rushford rules and regulations.
• Provide basic counseling to help reduce client anxiety and support continuity of care.
• Manage client discharges by ensuring property is returned, forms are signed, and documentation is complete.
• Run non-clinical groups.
• Maintain supplies, including inventory management and ordering as needed.
• Complete audits as needed.
• Liaise between Rushford and outside contracting services and promptly address requests.
• Perform other related duties as required.

Benefits

• Medical and dental benefits
• 401(k) plan with employer match
• Paid time off accruing from date of hire
• Seven paid holidays
• Additional voluntary benefits
• Employee discount programs
• Career development and growth opportunities
• Competitive benefits program designed to support work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED