Medical Navigator - Per Diem

Hartford Healthcare•Middletown, CT

About The Position

The Medical Navigator provides safe and appropriate basic patient care and administrative support to help clients achieve established outcomes. The role collects information such as vital signs and urine specimens for assessment and supports clients’ health, safety, and comfort in accordance with applicable regulatory, state, and company standards, policies, and procedures. The position also supports admissions and discharges, coordinates with admission-related staff, and provides basic counseling and client orientation. Rushford Center is a provider of addiction and mental health services, offering prevention, treatment, and recovery programs. This position is per diem. Required credentials must be maintained throughout employment; CPR certification and AED training must be obtained within six months of employment.

Requirements

High school graduation or equivalent.
One of the following: a diploma or certificate from an accredited Medical Assistant program; active Connecticut CNA or EMT certification; or relevant experience as outlined in the posting.
At least one year of direct medical patient-care experience may be considered in lieu of the education requirement. Direct medical patient care includes activities such as taking vital signs, point-of-care testing, phlebotomy, lab processing, and facilitating patient flow.
Obtain CPR certification within six months of employment.
Complete AED training within six months of employment.
Maintain all required credentials throughout employment.

Nice To Haves

Diploma from an accredited Medical Assistant program or an associate degree in a related substance abuse and/or mental health field.
Previous experience in drug and alcohol treatment or knowledge of the disease concept of addiction.
Previous experience with a mental health and/or psychiatric population.
Familiarity with the Alcoholics Anonymous or Narcotics Anonymous 12-Step Program.

Responsibilities

Process and transition clients through admissions, including completing required documentation.
Meet with clients’ families to obtain history relevant to admission.
Coordinate with admission-related staff, including Utilization Review, Nursing, Admission Specialists, and related departments, to support timely admissions.
Obtain and observe urine drug screens, take client vital signs, and report abnormal values or trends to the staff nurse.
Complete safety checks throughout clients’ stays.
Orient clients to Rushford’s rules and regulations.
Provide basic counseling to help reduce client anxiety and support continuity of care.
Manage client discharges by ensuring property is returned, forms are signed, and documentation is complete.
Run non-clinical groups.
Maintain supplies by managing inventory and ordering as needed.
Complete audits as needed.
Serve as a liaison between Rushford and outside contracting services and respond promptly to requests.
Perform other related duties as required.