Medical Interpreter - Spanish

Mass General Brigham•Boston, MA

8d•$23 - $33•Onsite

About The Position

The Medical Interpreter facilitates the successful delivery of services to Spanish-speaking patients and family members. The role responds to interpretation requests and collaborates with qualified auxiliary interpreters to accommodate requests. It also provides sight and written translation of relevant materials, including information about services, pre-operative and post-operative instructions, discharge instructions, patient and family education, and follow-up care. The interpreter helps communication between staff and patients or families, documents interpretation encounters, and supports the coordination and use of telephone interpretation services. The role may assist patients with appointments and navigating the hospital, and may be required to respond to on-call emergency requests at night and on weekends. This is a regular, part-time, onsite position at Massachusetts Eye and Ear Infirmary, scheduled Monday through Wednesday from 9:30 a.m. to 5:00 p.m. (20 hours per week). The role requires patient care. Pay is listed as $23.34–$33.37 per hour.

Requirements

High school diploma or equivalent.
Healthcare and/or medical interpreting experience of 2–3 years is preferred.
Give full attention to speakers, understand points being made, ask questions as appropriate, and avoid interrupting at inappropriate times.
Recognize others' reactions and understand why they react as they do.
Communicate information effectively.
Understand the implications of new information for current and future problem-solving and decision-making.

Nice To Haves

Healthcare and/or medical interpreting experience of 2–3 years.

Responsibilities

Facilitate communication between staff and patients or family members, serving as a mediator when necessary and appropriate and following the standard code of ethics for medical interpreters.
Respond to interpretation requests and collaborate with qualified auxiliary interpreters to accommodate interpretation needs.
Provide sight and written translation of relevant materials for patients and families, including service information, pre-operative and post-operative instructions, discharge instructions, education materials, and follow-up care materials.
Maintain accurate documentation of interpretation encounters, including location, duration, and purpose.
Coordinate and provide staff training on telephone language interpretation services and related equipment.
Answer calls promptly and interpret in a friendly, professional manner.
Conduct oneself appropriately for each interpreted situation, including professional appearance, conduct, and promptness.
Assist with appointment reminders and rescheduling and, in some cases, schedule, coordinate, or dispatch interpreters for assignments.
Help patients with limited English proficiency navigate the hospital, understand administrative forms, and connect with social services.
Call scheduled patients to confirm appointment dates and times.
May take on-call requests to be available for emergencies at night and on weekends.