Medical Interpreter-Supp
About The Position
Provide on-site and over-the-phone interpretation services in Spanish and English for providers, patients, and caregivers. Help patients understand medical terminology, treatment plans, and instructions in compliance with policy standards. Facilitate communication during inpatient and outpatient visits, including informed consent, medical interviews, and healthcare instructions, and interpret telephone conferences between caregivers and providers. Guide Limited-English Proficient patients and families to appropriate hospital resources. Collaborate with other interpreters to cover assignments, participate in an on-call rotation as assigned, and assist with volunteer interpreter coordination and interpreter orientation and training as needed. Maintain regular and predictable attendance and perform other duties as assigned to support department and institutional goals. The position requires a high school diploma or GED and at least three months or 480 hours of documented medical interpreting experience. A bachelor's degree is preferred. Within 12 months of hire, the employee must obtain either the Certified Healthcare Interpreter (CCHI) certification or the Certified Medical Interpreter (NBCMI) certification. The role requires strong communication, comprehension, and interpretation skills; the ability to adapt interpretation to patient needs and context; and the ability to manage priorities, respond to routine requests, and escalate issues when appropriate.
Requirements
- High school diploma or GED.
- At least three months or 480 hours of documented medical interpreting experience.
- Within 12 months of hire, obtain either Certified Healthcare Interpreter (CCHI) certification from the Certification Commission for Healthcare Interpreters or Certified Medical Interpreter (NBCMI) certification from the National Board of Certification for Medical Interpreters.
- Ability to question, clarify, and provide explanations as needed.
- Ability to check documents and reports for clarity and accuracy.
- Ability to seek and provide information within and outside the team in a timely manner.
- Ability to address problems using a structured, logical approach and seek guidance when needed.
- Ability to adapt quickly and positively, learn from mistakes, and try new approaches when required.
- Ability to understand and interpret medical or clinical information and communicate it to patients with higher fluency.
- Ability to anticipate and understand patient needs and context, adapt approaches, and present cultural context to physicians and staff.
- Ability to expand language skills, build comfort with interpretation support, and strengthen rapport with patients and clinicians while understanding institutional and regulatory nuances.
- Ability to plan around multiple tasks and priorities, cope with unexpected changes in routine, and deliver planned outcomes on time.
- Ability to escalate issues and seek support in a timely manner.
- Ability to understand patient, family, and institutional team needs by asking clarifying questions and to address routine stakeholder requests effectively.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Interpret critical medical information in Spanish and English for providers, patients, and caregivers, both on-site and over the phone.
- Facilitate communication and comprehension of essential information between providers and LEP/NEP patients and parents during inpatient and outpatient visits, including informed consent, medical interviews, and healthcare instructions.
- Interpret telephone conferences between caregivers and providers.
- Notify the supervisor of potential or actual communication problems involving LEP/NEP patients and staff.
- Guide Limited-English Proficient patients and families to appropriate hospital resources.
- Collaborate with other interpreters to ensure coverage of interpreting assignments and participate in the on-call rotation as assigned.
- Assist with coordination of volunteer medical interpreters and with orientation and training of other medical interpreters as needed.
- Perform other duties as assigned to meet department and institutional goals and objectives.
- Maintain regular and predictable attendance.
Benefits
- Generous paid time off
- On-campus conveniences
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
