Medical Information Specialist - (French & English Speaking)
About The Position
The Medical Information Specialist works within EVERSANA’s Medical Communications team, providing medical information services that support relationships with healthcare providers, patients, and industry clients. This is a full-time, home-office-based role, ideally located remotely in France; the job holder must be legally eligible to work in the European Union. Work may also be performed from a European hub office. The role operates during European working hours, generally between 8 a.m. and 6 p.m. CET, Monday through Friday. Work on bank holidays may be requested, with a day off in lieu. On-call medical writing duties may be assigned. Travel is generally not expected, but the position requires the ability to travel up to 10%.
Requirements
- A degree or equivalent qualification in life sciences or healthcare.
- Strong clinical background.
- Excellent verbal and written communication skills.
- English proficiency at C1 level.
- Native-language fluency in French.
- Strong translation skills.
- Ability to travel up to 10%.
Nice To Haves
- PharmD, MPharm, or another relevant life sciences or healthcare qualification, such as an MSc in Life Sciences or Healthcare, BSc or MSc in Pharmacy, Biomedical Sciences, Anatomy and Physiology, Health Science, or Human Science.
- Experience in call centres, medical information, the pharmaceutical industry, or clinical settings, including medical writing.
- Fluent English and native French.
- Proficiency with Microsoft Word, Excel, and other Windows applications.
- Experience using Medical Information Management Systems, safety databases, or equivalent systems.
- An upbeat attitude, genuine interest in others, and ability to energize others and support morale.
- Ability to develop and articulate ideas that promote understanding and encourage participation.
- Creativity in turning ideas into original solutions that positively affect company performance.
- Professional integrity, credibility, character, and ethical conduct.
Responsibilities
- Translate documents and responses between English and the target language, and deliver translated responses by phone or in writing.
- Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other healthcare professionals, and consumers or patients.
- Disseminate drug information verbally or in writing.
- Identify adverse events and product complaints during customer interactions.
- Collect sufficient information to generate initial adverse event and product complaint reports in compliance with EVERSANA Medical Communications and client standard operating procedures.
- Meet local regulatory authority requirements for post-marketing adverse event reporting.
- Assess what information needs to be obtained and determine the appropriate depth of information to collect.
- Write adverse event and product complaint narratives during intake, as well as customized medical inquiry responses.
- Coordinate responses to quality-related complaints, including working with Quality Assurance, Regulatory Affairs, and complainants as needed.
- Critically evaluate medical literature to research and develop written information for healthcare professionals.
- Contribute to miscellaneous projects such as market and competitive product research, system development, sales training, and field liaison support.
- Maintain and improve customer service for Medical Communications Call Centre activities.
- Contribute to process improvements that positively affect call centre activity metrics.
- Perform on-call medical writing responsibilities when assigned.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
