Medical Imaging Assistant

Banner Health•Mesa, AZ

1d•Onsite

About The Position

This position supports the Banner University Medical Group Medical Imaging Clinic by assisting technologists and/or nurses with non-technical patient- and procedure-related duties, clerical and administrative support, and customer service. The role helps promote an organized and efficient delivery of patient care and works under the direct supervision of department technologists and nurses in a fast-paced environment.

Requirements

High school diploma, GED, or equivalent working knowledge.
Basic Life Support (BLS) certification.
Good judgment, effective communication, and discretion when interacting with patients, staff, and the public.
Working knowledge of medical terminology and computer literacy.
Knowledge of commonly used office software and keyboarding skills.
Good organizational skills and ability to prioritize and coordinate multiple responsibilities simultaneously.
Ability to maintain ongoing face-to-face contact with patients and staff in a busy medical office environment.

Nice To Haves

Prior experience as a transporter, EMT, and/or nursing assistant.
Working knowledge of medical terminology.
Experience with electronic medical records and insurance.
Knowledge of filing and/or retrieval systems.
Additional related education and/or experience.

Responsibilities

Greet patients, medical staff, and the public; answer calls; schedule appointments; enter orders; provide general information; assist with customer concerns; and refer complex inquiries to appropriate staff.
Enter patient information into computer systems and scan documents into PACS. Maintain complete patient records, ensure forms and reports are filed or scanned, keep charting materials accessible, maintain patient education materials, and assist with medical-record requests.
Acquire, digitize, format, upload, distribute, and file digital or film-based patient images and records according to department protocols.
Fulfill requests for images and reports, ensuring availability in the system, as film, or on CD, and follow confidentiality protocols when releasing patient information.
Receive patients in applicable systems; confirm demographics and insurance; perform insurance verification when required; collect copays, deductibles, or self-pay amounts when required; total checkout charges; enter pending discharges; coordinate appointments and transportation; and process discharges.
Prepare schedules, superbills, labels, and forms; pull, file, and prepare patient charts; print and file transcription notes; reconcile charge tickets; identify incomplete tickets or missing codes or diagnoses; and forward completed billing materials.
Assist technologists and nurses with pre- and post-procedure room preparation, supplies, patient assistance, and sterile tray setup where applicable. Follow radiation safety policies; escort patients, take vital signs and histories, and perform IV-related tasks or point-of-care testing only when required and after completing the specified training and skill validation.
Maintain office, dietary, and medical supplies; complete requisitions and reconcile orders upon delivery.
Support medical imaging department operations while managing multiple computer programs and competing demands and serving internal and external customers.