Medical Imaging Assistant

Banner Health•Mesa, AZ

4d•Onsite

About The Position

This position assists technologists and/or nurses in the Medical Imaging department by performing non-technical patient- and procedure-related duties in accordance with department and facility policies. It also provides clerical and administrative support and customer service to promote organized, efficient patient care. The role works under the direct supervision of technologists and nurses in a fast-paced, sometimes stressful environment, with a strong focus on customer service and the ability to navigate multiple computer programs and demands.

Requirements

High school diploma, GED, or equivalent working knowledge.
BLS certification required.
Good judgment, effective communication, and discretion when interacting with patients, staff, and the public.
Working knowledge of medical terminology and computer literacy.
Knowledge of commonly used office software and keyboarding skills.
Good organizational skills and the ability to prioritize and coordinate multiple responsibilities.
Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.

Nice To Haves

Prior experience as a transporter, EMT, and/or nursing assistant.
Working knowledge of medical terminology.
Experience working with electronic medical records and insurance.
Knowledge of filing and/or retrieval systems.
Additional related education and/or experience.

Responsibilities

Greet patients, medical staff, and the public; answer telephone calls; schedule appointments; enter orders; provide general information; and help resolve or route customer concerns.
Enter patient information into computer systems, scan documents into PACS, maintain patient records, and ensure records and forms are filed or accessible.
Digitize, format, upload, and distribute patient images and records through PACS and other systems, following established protocols.
Fulfill requests for images and reports in electronic systems, hard copy, or CD format while following confidentiality protocols.
Receive patients in applicable systems, confirm demographic and insurance information, perform insurance verification when required, process payments and charges when required, coordinate appointments and transportation, and process patient discharges.
Prepare schedules, forms, labels, charts, and transcription notes; reconcile charge tickets; identify missing information; and forward completed billing materials.
Assist technologists and nurses with pre- and post-procedure room preparation, supplies, patient assistance, sterile tray setup where applicable, and radiation-safety practices.
Escort patients to examination rooms; take vital signs and patient histories; and, if required by the facility and after required training and validation, assist with peripheral IV procedures and Point of Care Testing.
Maintain office, dietary, and medical supplies; submit requisitions and reconcile deliveries.
Perform general clerical and administrative support and assist with requests for patient medical records.