Medical Imaging Assistant

Banner Health•Casa Grande, AZ

1d•Onsite

About The Position

The Medical Imaging Assistant supports technologists and nurses in the radiology department by performing non-technical patient- and procedure-related duties, clerical and administrative tasks, and customer service in accordance with department and facility policies. The role helps maintain an organized and efficient delivery of patient care and works under the direct supervision of technologists and nurses in a fast-paced, sometimes stressful environment. The position is based at Banner Casa Grande Medical Center in Casa Grande, Arizona. The schedule is Monday, Tuesday, and Thursday from 10:00 a.m. to 10:30 p.m., with most shifts in CT. Daily work includes assisting CT and MRI technologists with workflow, patient care, and documentation; coordinating with nursing staff about patient readiness and imaging needs; and safely transporting patients between the Emergency Department, nursing units, and imaging. The assistant performs front-desk and administrative support, enters and maintains patient information and records, handles imaging records and requests, supports appointment and discharge processes, and helps prepare procedure rooms and patients. The role requires collaboration, clear communication, adaptability, a positive attitude, and the ability to take direction while managing multiple demands and computer systems.

Requirements

High school diploma, GED, or equivalent working knowledge.
BLS certification is required.
Ability to exercise good judgment, communicate effectively, and use discretion with patients, staff, and the public.
Working knowledge of medical terminology and computer literacy.
Knowledge of commonly used office software and keyboarding skills.
Good organizational skills and the ability to prioritize and coordinate multiple responsibilities simultaneously.
Ability to manage ongoing face-to-face contact with patients and staff in a busy medical office environment.
Ability to work collaboratively, take direction, maintain a positive attitude, and adapt to a fast-paced environment.

Nice To Haves

Prior experience as a transporter, EMT, and/or nursing assistant.
Working knowledge of medical terminology.
Experience with electronic medical records and insurance.
Knowledge of filing and retrieval systems.
Additional related education and/or experience.

Responsibilities

Greet patients, medical staff, and the public; answer telephone calls; schedule appointments; enter orders; provide general information; and help resolve or route customer concerns.
Provide ongoing clerical and administrative support for daily department operations.
Enter patient information into computer systems and scan documents into PACS; maintain complete patient records and ensure reports and forms are scanned or filed and accessible.
Maintain supplies of frequently used patient education materials and, when assigned, perform quality-control or validation tasks.
Facilitate requests for patient medical records and support the acquisition and distribution of digital patient records.
Digitize, format, and upload film-based or digital images into PACS and maintain filing systems according to department protocols.
Fulfill requests for images and reports in electronic systems, hard copy, or CD, following protocols for release of confidential patient information.
Receive patients in applicable systems, confirm demographics and insurance information, and perform insurance verification when required.
When required, calculate and collect copays, deductibles, and self-pay amounts; total charges at checkout; enter pending discharges; process discharges; and coordinate appointments and transportation.
Prepare physician schedules, superbills, labels, charts, and other forms; reconcile charge tickets; identify missing information; and forward completed billing materials to the business office or billing company.
Assist technologists and nurses with pre- and post-procedure room preparation, obtaining supplies, assisting patients, and keeping procedure rooms stocked.
Set up sterile trays where applicable and follow radiation safety policies.
Escort patients to exam rooms and take vital signs and patient history; assist with patient treatment, including IV tasks or point-of-care testing only when required and after required training and skill validation.
Maintain office, dietary, and medical supplies; submit requisitions and reconcile deliveries.
Assist with department operations under direct supervision, collaborating with technologists, nurses, other staff, patients, and families.