Medical Front Office Specialist

US Heart & Vascular•Plano, TX

8d•Onsite

About The Position

US Heart and Vascular is in need of a full-time Medical Front Office Specialist to join our team at HeartPlace in Plano, TX. This role is responsible for managing patient appointments, ensuring accurate patient information, verifying insurance, collecting payments, and providing excellent customer service in a medical office setting.

Requirements

High School diploma or GED from accredited institution.
Three (3) years of Medical Front Office experience.
If the individual in the role will drive for work purposes, a current valid state driver’s license and required minimum auto insurance coverage.

Nice To Haves

Cardiology experience preferred.

Responsibilities

Schedules patient appointments efficiently, including appointments directed by referring providers.
Checks in patients at clinic locations and confirm scheduled appointments.
Accurately enters and updates patient demographic, insurance, and authorization information in required systems to ensure timely reimbursement.
Verifies medical insurance coverage, eligibility, and patient demographic information.
Informs patients of encounter co-pays, deductibles, and account balances; collects payments at the time of visit as applicable.
Provides patients with required forms and facilitate their completion.
Assists patients with presumptive applications, as applicable.
Answers telephone calls in a timely and professional manner; respond to inquiries or transfer calls according to established procedures.
Uses paging systems appropriately and page providers for hospital consults or call-backs as needed.
Maintains accurate scheduling systems and appointment records.
Provides coverage for check-in and check-out at other clinic locations as needed.
When, position requires travel to/from other locations, ensures vehicles are operated and maintained in compliance with all safety, regulatory, and company requirements.
Adapts to changing priorities, processes, and business needs.
Performs other duties as assigned.