Front & Back Office Coordinator | Medical Front Office Specialist
About The Position
The front office is where great patient experiences begin. We're looking for someone who enjoys helping people, takes pride in their work, and understands that every interaction matters. This role supports both patient-facing responsibilities and administrative office functions, making it perfect for someone who enjoys variety and likes staying busy throughout the day. We believe great employees can come from many different backgrounds. Whether you've worked in healthcare, hospitality, customer service, retail, administration, or a call center environment, we can teach you the healthcare side of the job. What we can't teach is a positive attitude, reliability, strong work ethic, and comfort with technology. This is a technology-driven healthcare environment. You will spend most of your day working within electronic systems, scheduling appointments, managing records, and communicating with patients. We are happy to train the right candidate on medical terminology, insurance processes, scheduling workflows, and office procedures. However, applicants should already be comfortable using computers throughout the day.
Requirements
- Work in multiple software programs at the same time
- Navigate quickly between screens and applications
- Type while speaking with patients
- Learn new systems and technology quickly
- Manage electronic records accurately
- Scan, upload, and attach digital documents
- Use Microsoft Outlook, email, calendars, and Microsoft Office applications
- Enter information accurately and efficiently
- Perform basic troubleshooting of common computer and software issues
- Friendly and professional communication skills
- Strong customer service skills
- Dependable and accountable work habits
- Organized and detail-oriented approach
- Comfortable in a fast-paced environment
- Ability to manage multiple priorities throughout the day
- Confidence using technology and learning new systems
- A collaborative attitude and willingness to help the team
- Positive energy and a strong work ethic
- A desire to learn and grow
Nice To Haves
- Medical office experience
- Scheduling experience
- Insurance verification experience
- Electronic medical record (EMR) experience
- Customer service
- Reception
- Hospitality
- Retail
- Administrative support
- Call center environments
- Any role requiring extensive daily computer use
Responsibilities
- Welcome patients and create a warm, professional first impression
- Check patients in and out efficiently
- Answer incoming calls and assist with scheduling appointments
- Help patients navigate paperwork and next steps in their care
- Collect copays and process payments
- Maintain a welcoming and organized reception area
- Manage provider schedules and appointment calendars
- Verify patient demographics and insurance information
- Maintain accurate patient records
- Scan, upload, and organize electronic documents
- Assist with office workflows and daily operational tasks
- Support providers and team members as needed
- Communicate professionally with patients and coworkers
- Help solve problems and keep daily operations running smoothly
- Jump in where needed to support the success of the office
Benefits
- Full-time, consistent schedule: Monday-Friday, 8:00 AM-5:00 PM
- Structured, hands-on training program
- Supportive team environment
- Opportunities to learn and develop new skills
- Meaningful work that helps patients every day
- Leadership that invests in employee success
- A culture built on teamwork, accountability, and respect
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
