Medical Front Office Coordinator-Bradenton, FL
About The Position
At HearUSA, the Medical Front Office Coordinator (described in the posting as a Client Experience Specialist) supports hearing healthcare clients and helps maintain a well-organized clinic. The role ensures clients’ needs are addressed promptly, manages appointments, and prioritizes excellent hearing care. Duties include maintaining client charts, handling customer communications, coordinating clinic schedules, processing orders and inventory, completing cash and end-of-day reporting processes, and assisting with basic hearing aid cleaning, troubleshooting, and remote-care support. The position also helps maintain a clean, welcoming clinic and stays informed about HearUSA products, promotions, and pricing.
Requirements
- High school diploma or equivalent.
- Experience in customer service and office administration.
- Excellent oral and written communication skills, with the ability to establish and maintain professional rapport with clients and coworkers.
- Computer proficiency, including scheduling software and Microsoft Office.
- Strong multitasking, organization, and time-management skills.
Responsibilities
- Maintain client charts and ensure information is up to date.
- Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
- Manage the clinic schedule to support efficient patient care for walk-in, curbside, scheduled, and potential-client appointments.
- Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
- Maintain detailed and accurate records of cash and bank deposits, and perform end-of-day processes, reports, and settlements.
- Maintain a clean, inviting, and friendly environment.
- Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
- Assist with basic hearing aid troubleshooting by telephone or in person, and perform clean-and-check services.
- Maintain knowledge of current HearUSA products, promotions, and pricing.
- As needed, facilitate and support HearAssist and remote care.
Benefits
- Professional development support from dedicated Regional Training Managers.
- Continuing education, LinkedIn Learning, and tuition reimbursement.
- Career advancement pathways for Center Support and Client Care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
