Medical Front Office Coordinator-Bloomfield

WSA Americas • Bloomfield, NJ

2d

About The Position

WSA is a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries. HearUSA works to reframe hearing care and set a high standard for modern hearing health through a network of hearing care professionals and centers across the United States.

In this role, you will support clients’ hearing healthcare needs by providing timely service, keeping appointment schedules organized, and helping deliver excellent hearing care. You will maintain client records, coordinate appointments, provide customer service, handle inventory and financial closeout tasks, and assist with basic hearing aid cleaning, troubleshooting, and remote-care support.

Requirements

• High school diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Ability to establish and maintain professional rapport with clients and co-workers.
• Computer proficiency, including scheduling software and Microsoft Office.
• Strong multitasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
• Manage the clinic schedule for walk-in and curbside appointments, scheduled appointments, and potential clients to support efficient patient care.
• Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
• Maintain accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
• Assist with basic hearing aid troubleshooting by telephone or in person, and provide cleaning and checks.
• Maintain knowledge of current HearUSA products, promotions, and pricing.
• As needed, facilitate and support HearAssist and remote care.

Benefits

• Ongoing training and onboarding.
• Attractive compensation package with monthly bonus opportunities.
• Comprehensive benefits.
• Paid holidays and PTO.
• 401(k) with matching.
• Health and wellness programs.
• Mentorship and professional development opportunities, including a CES Advisory Board.
• Field support for the hearing center.
• Continuing education, LinkedIn Learning, and tuition reimbursement.
• Career advancement pathways for Center Support and Client Care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED