Medical Front Office Coordinator-Bloomfield

WSA Americas • Bloomfield, NJ

2d

About The Position

As a Client Experience Specialist at HearUSA, you will support clients’ hearing healthcare needs by ensuring they are addressed in a timely manner, maintaining an organized appointment schedule, and prioritizing excellent hearing care. The role includes administrative and customer-service tasks, clinic scheduling, inventory and order management, cash and deposit records, and basic hearing-aid support. You will help maintain a clean, welcoming center and stay informed about HearUSA products, promotions, and pricing.

Requirements

• High school diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills and the ability to establish and maintain professional rapport with clients and coworkers.
• Computer proficiency, including scheduling software and Microsoft Office.
• Strong multitasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and keep information up to date.
• Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
• Manage the clinic schedule to support efficient patient care for walk-in, curbside, scheduled, and potential-client appointments.
• Enter stock and custom orders and conduct weekly inventory audits for accuracy.
• Maintain detailed, accurate cash and bank deposit records and complete end-of-day processes, reports, and settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing-aid technology and perform basic cleaning and repair functions.
• Assist with basic hearing-aid troubleshooting by telephone or in person, including clean-and-check services.
• Maintain knowledge of current HearUSA products, promotions, and pricing.
• Facilitate and support HearAssist and remote care as needed.

Benefits

• Ongoing training and onboarding.
• Attractive compensation package with monthly bonus opportunities.
• Comprehensive benefits.
• Paid holidays and paid time off.
• 401(k) with match.
• Health and wellness programs.
• Mentorship and professional development opportunities, including a CES Advisory Board.
• Field support for the hearing center.
• Continuing education, LinkedIn Learning, and tuition reimbursement.
• Career advancement pathways for Center Support and Client Care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED