Medical Front Office Coordinator- Edmonds
About The Position
HearUSA is seeking a Medical Front Office Coordinator to support client experience at its Edmonds hearing center. The role focuses on ensuring clients’ needs are met promptly, maintaining an organized appointment schedule, and supporting excellent hearing care. The coordinator maintains client records, manages clinic scheduling, provides customer service, supports inventory and ordering, processes end-of-day financial records and reports, and helps keep the center welcoming. The role also involves basic hearing aid troubleshooting and cleaning, knowledge of current products and pricing, and support for HearAssist and remote care when needed.
Requirements
- High school diploma or equivalent.
- Experience in customer service and office administration.
- Excellent oral and written communication skills.
- Ability to establish and maintain professional rapport with clients and coworkers.
- Computer proficiency, including scheduling software and Microsoft Office.
- Strong multitasking, organizational, and time-management skills.
Responsibilities
- Maintain client charts and ensure information is up to date.
- Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
- Manage the clinic schedule to support efficient patient care for walk-in, curbside, scheduled, and prospective-client appointments.
- Enter stock and custom orders and conduct weekly inventory audits to ensure accuracy.
- Maintain detailed and accurate cash and bank deposit records and perform end-of-day processes, reports, and settlements.
- Maintain a clean, inviting, and friendly environment.
- Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
- Assist with basic hearing aid troubleshooting by telephone or in person, including cleaning and checks.
- Maintain knowledge of current HearUSA products, promotions, and pricing.
- Facilitate and support HearAssist and remote care as needed.
Benefits
- Ongoing training and onboarding.
- Monthly bonus opportunities.
- Comprehensive benefits.
- Paid holidays.
- Paid time off.
- 401(k) with company match.
- Health and wellness programs.
- Mentorship and professional development opportunities, including a CES Advisory Board.
- Field support for the hearing center.
- Continuing education, LinkedIn Learning, and tuition reimbursement.
- Career advancement pathways for Center Support and Client Care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
