Medical Front Office - Administrative Assistant I, UNLV Student Wellness - Business and Insurance [R0153962]

Nevada System of Higher Education•Las Vegas, NV

14d•Onsite

About The Position

UNLV Student Wellness seeks a full-time Medical Front Office Administrative Assistant I to support the health care team at the Student Health Center and Faculty and Staff Treatment (FAST) Center. The position performs front-office, reception, customer-service, payment-processing, patient-account, documentation, and clinic-support functions. The assistant interacts with patients, clients, visitors, and internal departments while maintaining confidentiality and complying with clinic policies, procedures, accreditation standards, and quality-assurance practices.

Requirements

High school graduation or equivalent education and one year of clerical experience that includes maintaining records, answering telephones, or reviewing forms, documents, and other written materials; OR six months of experience as an Administrative Aid in Nevada State service; OR an equivalent combination of education and experience.
Strictly maintain the confidentiality of health information and protect patients’ right to privacy.

Nice To Haves

Experience working in a healthcare or medical facility.
Experience with insurance claims processing, billing, and appeals.
Knowledge and experience with accounts receivable, cash collections, and reconciliation.

Responsibilities

Schedule, reschedule, cancel, and confirm appointments accurately.
Enter and update patient/client information in the electronic health record, forms, and reports; verify, obtain, and maintain demographic information.
Perform patient check-in and check-out procedures and assist patients and clients with the patient portal, including troubleshooting access issues.
Accept and process payments according to department procedures.
Perform assigned clinic opening and closing procedures, and assist with daily reconciliation.
Complete the daily close and reconciliation process according to department policy and procedure.
Maintain Student Wellness Center patient accounts in a timely and organized manner.
Assist with preparing and mailing patient billing statements as requested by the Accounting Assistant, Associate Director, or Director of Business & Administration.
Greet patients, clients, and visitors; provide accurate general information about the Student Wellness Center and its services, and treat patients with compassion and empathy.
Control and manage the flow of people entering the clinic area.
Answer telephones, emails, and instant messages; respond to inquiries and retrieve and respond to messages received by phone, in person, or electronically.
Coordinate deliveries and patient, client, guest, and visitor flow with internal departments.
Keep the lobby, check-in, and front-desk areas neat, clean, and professional; report work orders or hazards.
Prioritize and perform multiple tasks as needed, and adjust work schedule based on patient, staffing, and clinical needs.
Use the Student Health Center and FAST Center electronic health records system effectively and efficiently.
Maintain legible documentation and clinical records, including correct spelling and clear, definitive statements.
Comply with Student Health Center and FAST Center policies, procedures, and accreditation standards.
Participate in infection-prevention assessments and safety drills, and comply with quality-assurance practices.
Protect patient privacy and strictly maintain the confidentiality of health information.