Medical Front Office - Administrative Assistant I, UNLV Student Wellness - Business and Insurance [R0153962]

University of Nevada Las Vegas•Las Vegas, MD

12d•Onsite

About The Position

UNLV Student Wellness is seeking a full-time Medical Front Office Administrative Assistant I to join the health care team at the Student Health Center and Faculty and Staff Treatment (FAST) Center. The position supports front-office operations, reception, customer service, patient records, payments, account maintenance, and clinic procedures. The assistant uses the SHC/FAST Center electronic health records system, complies with department policies and accreditation standards, supports infection prevention and safety activities, and protects the confidentiality and privacy of health information. Employment is contingent upon successful completion of a pre-employment criminal background and/or credit check.

Requirements

High school graduation or equivalent education and one year of clerical experience that includes maintaining records, answering telephones, or reviewing forms, documents, and other written materials; OR six months of experience as an Administrative Aid in Nevada State service; OR an equivalent combination of education and experience.
Strictly maintain confidentiality of health information and protect patient privacy.

Nice To Haves

Experience working in a healthcare or medical facility.
Experience with insurance claims processing, billing, and appeals.
Knowledge and experience with accounts receivable, cash collections, and reconciliation.

Responsibilities

Accurately schedule, reschedule, cancel, and confirm appointments.
Enter and update patient/client data in the electronic health record, forms, and reports.
Verify, obtain, and maintain patient/client demographic information.
Perform patient check-in and check-out procedures.
Assist and guide patients/clients with the patient portal, troubleshoot portal issues, and resolve concerns.
Accept and process payments according to department procedures.
Perform assigned clinic opening and closing procedures and assist with daily reconciliation.
Complete the daily close and reconciliation process according to department policy and procedure.
Maintain and update Student Wellness Center patient accounts in a timely and organized manner.
Assist with preparing and mailing patient billing statements as requested by the Accounting Assistant, Associate Director, or Director of Business & Administration.
Greet patients, clients, and visitors and provide accurate general information about Student Wellness Center services.
Treat patients with compassion and empathy; control clinic entry and monitor patient flow.
Answer telephones, emails, and instant messages; retrieve and respond to inquiries and messages.
Coordinate deliveries and patient, client, guest, and visitor flow with internal departments.
Keep lobby, check-in, and front desk areas neat, clean, and professional; report work orders or hazards.
Prioritize and perform multiple clinic tasks, adjusting the work schedule as needed based on patients, staffing, and clinical needs.
Use the SHC/FAST Center electronic health records system effectively and efficiently.
Maintain legible clinical documentation and records, including correct spelling and clear, definitive statements.
Comply with SHC/FAST Center policies, procedures, and accreditation standards; participate in infection prevention assessments and safety drills; and follow quality assurance practices.
Uphold the confidentiality of health information and protect patients’ privacy rights.