Medical Front Desk (Weekends & Holidays Only)

FAMILIES TOGETHER OF ORANGE COUNTY•Tustin, CA

4d•$25 - $26

About The Position

Families Together of Orange County is seeking Medical Front Desk staff for multiple clinic locations. The role provides high-quality customer service to patients and community members while demonstrating the organization’s core values. The position is scheduled for weekends and holidays only. Saturday hours are 8 a.m. to 5 p.m., and Sunday hours are 8 a.m. to 2 p.m. Schedules may change based on organizational, staffing, community, and patient needs. Overtime may occur for these needs. Pay is $25–$26 per hour, depending on experience.

Requirements

Bilingual Spanish is required.
One to two years of medical or healthcare office receptionist experience is required.
Must be computer literate.
Must have a high-energy, enthusiastic personality.

Responsibilities

Greet patients and visitors warmly when they arrive and maintain respectful, attentive communication.
Verify patient information by interviewing patients and confirming the purpose of their visits.
Protect patient confidentiality by completing and safeguarding medical records and other patient information.
Verify insurance eligibility and collect co-pays, deductibles, or balances based on patients’ insurance.
Apply the sliding fee scale according to process flow.
Follow best practices for registration, check-in, and check-out; participate in self-monitoring and auditing; and address problem areas promptly.
Maintain accurate, up-to-date patient records by scanning, filing, and updating information.
Ensure patient forms are completed accurately and entered into the system.
Prepare and organize patient charts for daily appointments.
Support patient satisfaction, provider time, and treatment-room utilization, and schedule appointments according to published guidelines.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, reminding providers or care teams about delays, and escalating delays exceeding an acceptable time, such as greater than 15 minutes, to management.
Maintain a safe, secure, and healthy work environment by following standards, procedures, and applicable legal regulations.
Communicate effectively with clinical staff about patient flow and scheduling changes.
Maintain cleanliness and order in the front office area.
Keep equipment operational by following instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
Perform other duties as assigned and follow other instructions from the supervisor within the scope of the role.