Medical Front Desk (Weekends & Holidays Only)

Families Together Of Orange County•Tustin, CA

About The Position

Families Together of Orange County (FTOC) is seeking Medical Front Desk staff for multiple clinic locations. The role provides high-quality customer service to patients while demonstrating the organization’s core values. The employee must be able to adapt to working with a variety of individuals from the surrounding community and provide respectful, welcoming service regardless of patients’ backgrounds or socioeconomic status. The position is scheduled for weekends and holidays only: Saturdays from 8:00 a.m. to 5:00 p.m. and Sundays from 8:00 a.m. to 2:00 p.m. Schedules may change to meet organizational, staffing, community, and patient needs, and overtime may occur for those needs. Pay is $25–$26 per hour, depending on experience.

Requirements

Bilingual Spanish required.
One to two years of medical or healthcare office receptionist experience required.
Must be computer literate.
Must have a high-energy, enthusiastic personality.
Must be available to work weekends and holidays; the stated schedule is Saturday 8:00 a.m.–5:00 p.m. and Sunday 8:00 a.m.–2:00 p.m. Schedules may change and overtime may occur based on organizational, staffing, community, and patient needs.

Responsibilities

Greet patients and visitors warmly and maintain contact when communicating.
Communicate with clients as needed and verify patient information by interviewing patients and confirming the purpose of their visit.
Protect patient confidentiality by completing and safeguarding medical records and other patient information.
Verify insurance eligibility and collect copays, deductibles, or balances based on patients’ insurance; apply the sliding fee scale according to process flow.
Follow best practices for registration, check-in, and check-out; participate in self-monitoring and auditing, and address problem areas promptly.
Maintain up-to-date patient records by scanning, filing, and updating information.
Ensure patient forms are completed accurately and entered into the system; prepare and organize patient charts for daily appointments.
Support patient satisfaction, provider time, and treatment-room utilization, and schedule appointments according to published guidelines.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, reminding providers or care teams about delays, and escalating delays exceeding an acceptable time, such as more than 15 minutes.
Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
Communicate effectively with clinical staff regarding patient flow and scheduling changes.
Maintain cleanliness and order in the front office area.
Keep equipment operating by following instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and arranging repairs.
Perform other duties within the scope of the role as assigned by the supervisor.