Medical Front Desk Representative-Marietta, GA
About The Position
The Medical Front Desk Representative is the face of the office and supports patient flow and administrative operations. The role greets patients and visitors, updates patient information, answers and transfers calls on a high-volume multi-line phone system, schedules appointments, responds to questions, and collects balances and copays. The position also scans documents into EMA, verifies insurance benefits and eligibility, maintains schedule templates for multiple doctors, and handles appointment reminders and voicemails. The role requires a calm, empathetic manner when serving the public, including distraught patients, along with strong communication, organizational, time-management, customer-service, computer, and telephone skills. The work involves prolonged periods sitting at a desk and using a computer, occasional lifting of up to 25 pounds, and willingness to travel if business needs require it. Employment offers are contingent upon successful completion of background checks and drug testing.
Requirements
- Have the personality and demeanor to deal with the public and distraught patients.
- Basic office skills to perform clerical duties such as typing and filing.
- Good organizational skills.
- Be empathetic and calm.
- Excellent communication, organizational, and time-management skills.
- Customer-service, computer, and telephone skills.
- Meticulous attention to detail.
- Able to lift up to 25 pounds at times.
- Willing to travel if needed for business needs.
- Successfully complete background checks and drug testing as a condition of employment.
Responsibilities
- Welcome patients and visitors in person and by telephone, answer inquiries, and refer questions to other staff members as appropriate.
- Scan appropriate documents into EMA.
- Verify insurance benefits and eligibility.
- Collect outstanding balances, deductibles, and copays at check-in.
- Multitask while supporting front-desk operations.
- Schedule patients’ follow-up appointments.
- Answer multi-line phones and address patient needs or direct callers to the appropriate party.
- Call patients to remind them of upcoming appointments.
- Schedule new and follow-up appointments and adjust existing appointments.
- Respond to voicemails in a timely manner.
- Maintain schedule templates for multiple doctors.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
