Medical Front Desk Representative-Marietta, GA

Eye Consultants of Atlanta PC•Marietta, GA

18d

About The Position

The Medical Front Desk Representative is the face of the medical office and helps welcome patients, manage front-desk communications, and keep office traffic flowing. The role includes greeting patients and visitors in person and by telephone, updating patient information, answering questions or directing inquiries to the appropriate staff, and managing a high volume of calls on a multi-line phone system. The representative also verifies insurance benefits and eligibility, scans documents into EMA, collects balances, deductibles, and copays, and schedules and adjusts appointments for multiple doctors. The position requires customer-service skills, attention to detail, organization, and the ability to remain empathetic and calm when interacting with the public or distraught patients. The role involves prolonged periods of sitting at a desk and working on a computer, and may require lifting up to 25 pounds and travel for business needs.

Requirements

Have the personality and demeanor to deal with the public or distraught patients.
Have basic office skills to perform clerical duties such as typing and filing.
Have good organizational skills.
Be empathetic and calm.
Have excellent communication, organizational, and time-management skills.
Have customer-service, computer, and telephone skills.
Demonstrate meticulous attention to detail.
Be able to lift up to 25 pounds at times.
Be willing to travel if needed for business needs.
Successfully complete applicable background checks and drug testing; offers of employment are contingent on successful completion.

Responsibilities

Welcome patients and visitors in person and by telephone, answer inquiries, and refer questions to other staff members as appropriate.
Scan appropriate documents into EMA.
Verify insurance benefits and eligibility.
Collect outstanding balances, deductibles, and copays due at check-in.
Schedule follow-up and new appointments, and adjust existing appointments.
Answer multi-line phones and handle patient needs or direct calls to the appropriate party.
Call patients to remind them of upcoming appointments.
Respond to voicemails in a timely manner.
Maintain schedule templates for multiple doctors.
Manage the flow of traffic in the office.