Medical Equipment CDL Delivery Driver

Avenue Mori Medical Equipment Inc•El Paso, TX

11d•Onsite

About The Position

The Medical Equipment CDL Delivery Driver (CDL-Patient Service Technician) delivers, sets up, and maintains medical equipment, oxygen, and supplies, and instructs patients and caregivers on the proper use and maintenance of equipment. The role serves patients in their homes or other delivery locations, provides follow-up service, and helps ensure patients are comfortable using respiratory and home medical equipment. It also includes maintaining records, supporting reimbursement documentation, responding to equipment issues, and keeping the assigned vehicle safe and clean. The position requires extensive travel in a company vehicle and participation in on-call coverage during non-business hours as assigned.

Requirements

High school diploma or GED equivalent.
Valid commercial driver’s license (CDL) and applicable medical examiner’s certificate for the vehicle’s weight class, issued in the state of residence.
Motor vehicle record free from disqualifying suspensions, limitations, major-offense convictions, or serious traffic violations as stipulated in Title 49, Code of Federal Regulations, Section 383.51, Subpart D.
One to three years of delivery experience and experience working in healthcare, home health, or the medical field.
Strong customer service background.
Successfully pass a DOT physical examination upon initial employment and every two years thereafter.
Effectively communicate in English, orally and in writing, with physicians, location employees, and patients.
Maintain a helpful, knowledgeable, polite, and positive approach.
Interpret a variety of instructions across communication mediums.
Maintain confidentiality and use discretion when handling sensitive information.
Mapping skills, including the ability to plan time-saving delivery routes.
Mechanical aptitude and ability to learn.
Knowledge of medical terminology.
Ability to multitask with attention to detail and accurately perform basic mathematical calculations.
Ability to use an electronic tablet after training.
Self-motivation, organization, time management, and deductive problem-solving skills.
Ability to work independently and as part of a team.
Ability to perform the stated physical activities, including driving for most of the workday, handling equipment and cylinders, and having potential contact with patients and contagious pathogens.
Ability to operate relevant office, communication, vehicle, and medical equipment after appropriate training.

Nice To Haves

Hazardous materials and tanker endorsements are preferred, but not required; they must be obtained after employment.

Responsibilities

Follow and implement company policies and procedures.
Maintain working knowledge of the company’s home medical equipment (HME) products and services and applicable governmental regulations.
Manage the assigned territory to meet service goals and deliver equipment and oxygen according to industry standards and applicable regulations.
Deliver respiratory and HME equipment and instruct patients on its safe use and maintenance in home or office settings.
Complete written patient visit reports after setup and follow-up visits.
Help resolve customer equipment problems, including under emergency conditions.
Process orders and required paperwork accurately and promptly.
Document information required for reimbursement of equipment, products, and services.
Develop technical knowledge of the company’s HME and respiratory products and services.
Assist with quality improvement programs to meet company and JCAHO standards.
Maintain home oxygen systems in patients’ homes according to company policy.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Report equipment hazards and product incidents according to company procedures.
Maintain the delivery activity database and assigned company vehicle in clean, safe working condition.
Complete shipping papers when transporting hazardous materials and communicate vehicle problems that could affect safe operation.
Prepare and maintain company records, including invoices, work orders, manifests, and logs.
Use required personal protective safety equipment and perform other duties as required.
Operate and maintain equipment used for oxygen trans-filling when trained and required.
Load, unload, and secure oxygen and other cargo according to company policy; operate assigned vehicle and installed apparatus and vehicle-mounted power lift or rail gates safely as applicable.
Troubleshoot and repair equipment and understand the use of applicable home medical equipment and supplies.