Medical Customer Service Representative
About The Position
Priority Family Care is seeking a professional, dependable, and customer-focused Medical Customer Service Representative to assist patients with inquiries, coordinate communication, and provide administrative support in a healthcare setting. The ideal candidate has previous customer service experience and a medical background. Spanish speaking is required. The role involves communicating with patients, healthcare professionals, medical offices, providers, and insurance companies; helping with appointments and patient information; and performing clerical and administrative tasks. The representative must provide excellent customer service, maintain professionalism, protect patient confidentiality, and follow HIPAA requirements.
Requirements
- Previous customer service experience.
- Spanish speaking ability.
- Excellent verbal and written communication skills.
- Professional telephone etiquette.
- Basic computer skills and accurate data entry.
- Strong organizational and multitasking abilities.
- Knowledge of HIPAA and patient confidentiality.
Nice To Haves
- Medical background or experience in a healthcare setting preferred.
- Experience working in a medical office, clinic, or healthcare call center is a plus.
Responsibilities
- Answer incoming calls and make outgoing calls to patients and healthcare professionals.
- Assist patients with general questions and direct inquiries to the appropriate department.
- Schedule appointments and coordinate patient communications as needed.
- Verify and update patient demographic and insurance information.
- Assist with referrals, authorizations, and medical records requests as assigned.
- Document telephone calls and patient interactions accurately.
- Provide excellent customer service while maintaining professionalism.
- Maintain patient confidentiality and follow HIPAA requirements.
- Perform data entry, filing, faxing, and other clerical duties.
- Communicate with medical offices, providers, and insurance companies as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
