Medical Equipment Customer Service Representative

Rotech Healthcare Inc.•Las Vegas, NV

About The Position

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to support home healthcare intake and insurance verification. The representative is a first point of contact for patients and referral sources, helping ensure accurate intake, insurance qualification, and coordinated delivery of durable medical equipment and respiratory services. The position pays $19 to $20 per hour, depending on related experience, and is eligible for a bonus opportunity. The role supports office operations and communicates with patients, caregivers, referral sources, outside agencies, and internal teams. It includes managing intake and insurance verification, coordinating documentation and service setup, maintaining referral records, handling equipment requests, and preparing related paperwork. The position may also involve on-call coverage, driving a company vehicle, and delivering equipment to patients’ homes.

Requirements

Qualify through a combination of education, training, and relevant work experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions.
Meet any education requirements mandated by applicable law, regulation, licensing requirement, or contract.
Ability to interpret and respond to verbal, written, and visual communications.
Ability to work independently and collaboratively within a team.
Problem-solving, time-management, and organizational skills.
Excellent verbal and written communication skills in English.
Ability to maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multitask effectively.
Ability to lift and carry office and patient equipment weighing at least 35 lbs.
Ability to sit, stand, walk, talk, and listen for extended periods.
Close vision sufficient to read small print on screens and paperwork.
Successful completion of a company-wide background check; results are assessed individually.
Drug screening when applicable to the position.
Compliance with healthcare facility credentialing when applicable.
Valid driver’s license in the state of residence and a clean driving record when applicable.

Nice To Haves

High school diploma or GED equivalent.
Experience in home healthcare, medical billing, or patient intake.
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment.

Responsibilities

Work cooperatively with others.
Assist with office operations, including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to support timely service and resolve inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Interact politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private payers.
Manage several tasks at once.
Cover on-call duties, drive a company vehicle, and make deliveries to patients’ homes when required.
Maintain predictable and regular attendance and arrive at work on time.
Prepare and process documentation, including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.