Medical Coordinator

Pinehurst Surgical Clinic PA•Pinehurst, NC

5d•Onsite

About The Position

The Direct Hire Medical Coordinator is responsible for patient access, appointment scheduling, referral coordination, insurance verification, and administrative workflow support within a multi-specialty clinic. This role ensures accurate patient registration, insurance processing, and care coordination to support provider productivity, regulatory compliance, and operational efficiency. As a direct hire team member, the Medical Coordinator reinforces standardized scheduling practices, documentation accuracy, and consistent front-end workflow performance across the department.

Requirements

High school diploma or equivalent
Minimum of 1–2 years of experience in a medical office, patient registration, or referral coordination preferred
Demonstrated knowledge of insurance verification and authorization requirements
Proficiency in EMR systems, patient portals, and office communication tools
Strong organizational skills with attention to detail
Clear and professional verbal and written communication skills

Nice To Haves

associate degree preferred

Responsibilities

Answer incoming calls using approved scripting and route clinical inquiries per clinic policy
Escalate urgent requests immediately and return non-urgent calls within one business day
Register new patients and verify demographic and insurance information
Provide appointment instructions and pre-visit guidance
Maintain accurate message documentation and communication logs
Assess insurance requirements, including referral needs and contracted carrier participation
Verify eligibility and benefits prior to scheduling
Complete pre-certifications and communication with insurance carriers as required
Coordinate with financial counselors regarding patient financial responsibility
Ensure accurate documentation to support compliant billing practices
Enter and track provider orders to completion
Monitor pending test results and notify appropriate staff of delays
Coordinate follow-up appointments and services as needed
Process referrals according to clinic and department policies
Process incoming and outgoing faxes and manage documentation logs
Communicate the providers’ schedule changes appropriately
Perform general administrative duties to support clinic efficiency
Support standardized workflows and departmental performance goals