Medical Case Worker II (TAY Case Manager) - N393, N394, N395, N396

Heluna Health • Los Angeles, CA

7d • $24 - $35 • Hybrid

About The Position

The Los Angeles County Department of Homeless Services and Housing (HSH) consolidates the countywide response to homelessness, aiming to increase accountability and transparency, improve care for those experiencing or at risk of homelessness, and streamline collaboration with partners. The Homeless Prevention Unit (HPU) is a collaborative effort between HSH, California Policy Lab (CPL), and the Department of Mental Health (DMH). HPU uses predictive analytics to identify individuals at risk of homelessness and provides early interventions to prevent housing loss. The unit is expanding to serve young adults aged 18-24 with proactive homelessness prevention resources. The Medical Case Worker II (TAY Case Manager) will serve as a case manager for the HPU, reporting to the TAY Program Manager. This role involves engaging individuals at risk of homelessness, implementing interventions, and making linkages to maintain housing stability. Staff schedules are based on business need and may include a hybrid work schedule.

Requirements

• One year of experience as a Medical Case Worker I - OR - A Bachelor's degree from an accredited college or university and one year of professional casework experience interviewing, counseling, and assisting patients/clients with social problems.
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearance of the Live Scan process with the County of Los Angeles.
• Health clearance required.
• Knowledgeable of community, mental health, and mainstream systems and the variety of programs offered by each to assist those most at risk of experiencing homelessness.
• Highly motivated self-starter, with proven ability to develop creative solutions.
• Ability to coordinate projects and competing priorities in a high-pressure, face paced and time sensitive environment.
• Ability to interact and work closely with a diverse clientele.
• Demonstrated experience interviewing clients, individuals, and families to collect data to determine what services are needed.
• Demonstrated experience in linking clients, individuals, and families to specific healthcare, mental health and community-based programs.
• Knowledge of evidence-based practices such as trauma informed care, motivational interviewing, de-escalation and cognitive behavioral interventions.
• Ability to pay close attention to detail.
• Ability to work in a professional manner, with courtesy and tact, and maintain confidentiality and security of documents and information.
• Ability to work collaboratively with multidisciplinary professionals and partners both internally and externally.
• Must possess strong organizational skills initiative and follow-through.
• Computer literate and skilled in use of MS Windows-based programs, including MS Office (Word, Excel, PowerPoint).
• Knowledgeable of data systems utilized across HSH and the homeless system of care.

Nice To Haves

• We strongly encourage applications from all qualified individuals who share lived experience with the communities we serve. In particular, we welcome applicants who have been impacted by or have experience with the foster care system and applicants who have experienced housing insecurity, homelessness and/or economic inequity.

Responsibilities

• Provide engagement services to HPU clients in collaboration with the HPU Outreach team.
• Triage and assess HPU clients to determine their program eligibility, immediate safety needs, and priorities for program support.
• Coordinate with HPU Case Manager Program Manager (CMPM) to identify appropriate levels of interventions/services to support clients and monitor individual case management data attributing toward programmatic needs.
• Collaborate with CMPM, HPU Housing Navigator and Linkages and Housing Coordinator to connect clients with resources better supporting housing retention including housing landscape information, income sources, employment services, short-term rental or arrears assistance, utility programs, medical, mental health, substance use treatment, transportation, food, and clothing assistance.
• Provide HPU clients with crisis intervention support as needed including assisting clients to access emergency and crisis stabilization services such as the DMH Psychiatric Mobile Response Team (PMRT), mental health urgent care services, medical and/or substance use disorder services.
• Communicate between HPU clients, service/treatment providers and family members (when appropriate) to develop and amend housing stabilization plan goals.
• Monitor, complete, and submit all required documentation including case noting, financial assistance requests, client referrals, and changes to client budgets in a timely manner.
• Maintain client files in compliance with Los Angeles County standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level