Case Worker II

Accurate Placement•Phoenix, AZ

About The Position

This temporary position performs case management duties supporting a Housing Program serving youth. The Caseworker II provides ongoing case management and assists with quarterly reporting. The role helps develop casework plans to address clients’ economic and social functioning challenges and support stability or self-sufficiency. Client needs may involve education, after-school activities, employment, health, grief, victimization, and substance abuse. Duties include assessments, eligibility determinations, identifying barriers, counseling referrals, crisis intervention, victim assistance, home visits, follow-up, support for difficult cases, and collaboration with advocacy programs. The position is located at 18th Street and Roosevelt and is scheduled Monday through Thursday from 1:00 p.m. to 6:00 p.m. and Friday from 12:00 p.m. to 5:00 p.m. The assignment lasts six months, with a possible extension. Pay is $25.75 per hour. Benefits are available after an eligibility period.

Requirements

Two years of case management or counseling experience in a recognized social service agency.
A bachelor's degree in social work, business, or a related field; equivalent combinations of education and experience may be considered.
Knowledge of social service and workforce-related agencies and community programs.
Knowledge of policies and regulations governing client eligibility.
Knowledge of effective interviewing techniques and principles and practices of social work.
Knowledge of applicable Federal, State, and City rules and regulations.
Knowledge of local labor market and economic conditions.
Ability to maintain confidentiality of records and information.
Ability to communicate in English by phone or in person one-on-one.
Ability to comprehend written materials and make appropriate inferences.
Ability to produce clear, well-organized written documents using proper grammar and structure.
Ability to work cooperatively with colleagues and the public.
Ability to work safely without posing a threat to self or others.
Ability to develop goals and plans to prioritize, organize, and complete work effectively.
Valid fingerprint clearance card.
Must be physically capable of safely operating a vehicle, possess a valid driver's license, maintain an acceptable driving record, and hold personal insurance.
Background check required.

Responsibilities

Monitor performance indicators to ensure unit goals meet departmental and contractual standards.
Serve as a liaison among clients, internal staff, City departments, property management companies, and community agencies.
Counsel and assist youth in understanding factors contributing to their challenges and encourage the use of personal and external resources.
Help coordinate after-school youth activities, monitor participation, and provide support.
Maintain client files and case notes in accordance with professional and program standards.
Support implementation of program policies and procedures.
Build cooperative relationships with internal and external partners and facilitate access to services within the continuum of care.
Write statistical and narrative reports related to program activities, grants, or Requests for Proposal.
Enter statistical data using designated databases.
Work to improve operations, reduce turnaround times, streamline processes, and provide customer service.
Maintain regular and reliable attendance.
Conduct assessments, determine eligibility for services, identify barriers, make counseling referrals, provide crisis intervention and victim assistance, conduct home visits, and provide continued follow-up.
Assist with quarterly reports and activities related to difficult cases, and collaborate with advocacy programs.