Medical Business Associate - Neurosurgery Clinic

Munson Healthcare•Traverse City, MI

4d•Onsite

About The Position

The Medical Business Associate (Receptionist) is the first point of contact for patients and their families at the Neurosurgery Clinic. Through personal interaction and efficient service, this role helps create an exceptional experience of care, wellness, and healing. The associate obtains and verifies required patient and insurance information and accurately enters it into the registration system. The role also schedules appointments, including return office visits, referrals, and diagnostic testing or procedures, and greets and assists patients professionally in person and over the telephone.

Requirements

High school diploma or GED.
Six months to one year of customer service experience, typically gained by working with the public with minimal supervision.
Proficiency in typing and Windows, and experience using multiple computer systems.
For the Specialist role: a minimum of two years of experience as a Medical Practice Business Associate or in a similar healthcare role.

Nice To Haves

Associate degree preferred for the Specialist role.

Responsibilities

Obtain and verify required patient and insurance information.
Accurately enter patient and insurance information into the registration system.
Schedule return office visits, referrals, diagnostic testing, and procedures.
Greet patients professionally in person and over the telephone.
Respond effectively to patients and their families.