Medical Business Associate - Surgical Clinic
About The Position
The Medical Business Associate (Receptionist) is the first point of contact for patients and their families and helps create an exceptional care experience through personal interaction and efficient service. The role obtains and verifies required patient and insurance information and accurately enters it into the registration system. It schedules patient appointments, which may include return office visits, referrals, and diagnostic testing or procedures. The associate greets patients professionally in person and by telephone and responds effectively to patients and their families. The position is based at 1221 Sixth Street, Suite 300, Traverse City, Michigan 49684, and is scheduled for 36 hours weekly, Monday to Friday, 8:00 AM to 4:30 PM. A sign-on bonus of $2,025 is offered, subject to terms and conditions.
Requirements
- High school graduate or GED.
- For the Associate level: 6 months to 1 year of customer service experience, usually gained through prior work with the public with minimal supervision.
- For the Specialist level: a minimum of two years of experience as a Medical Practice Business Associate or in a similar healthcare role.
- Proficiency in typing and Windows, and experience with multiple computer systems.
- Employees must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella.
- Employees must receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or receive an approved medical or religious exemption.
Nice To Haves
- An associate degree is preferred for the Specialist level.
Responsibilities
- Obtain and verify required patient and insurance information.
- Accurately enter patient and insurance information into the registration system.
- Schedule appointments, including return office visits, referrals, and diagnostic testing or procedures.
- Greet patients professionally in person and over the telephone.
- Respond effectively to patients and their families.
Benefits
- Tuition reimbursement.
- In-person and online development opportunities.
- Access to a career hub.
- Full benefits.
- Paid holidays.
- Generous paid time off.
- Employee discounts.
- Free individual retirement counseling.
- Free wellness platform for employees and their families.
- Personalized support for personal or family challenges.
- Sign-on bonus of $2,025, subject to terms and conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
