Medical Business Associate - Surgical Clinic

Munson Healthcare•Traverse City, MI

12d•Onsite

About The Position

The Medical Business Associate (Receptionist) is the first point of contact for patients and their families at a surgical clinic. The role helps create an exceptional care experience through personal interaction and efficient service. Responsibilities include collecting and verifying patient and insurance information and accurately entering it into the registration system; scheduling return office visits, referrals, and diagnostic testing or procedures; and greeting patients professionally in person and by telephone while responding effectively to patients and their families. The position is located at 1221 Sixth Street, Suite 300, Traverse City, Michigan 49684. The schedule is full time, 36 hours per week, Monday through Friday, 8:00 AM to 4:30 PM. A $2,025 sign-on bonus is offered, subject to terms and conditions. Employees must be vaccinated or have lab-confirmed immunity for measles, mumps, rubella, and varicella, and must receive an annual flu vaccine or have an approved medical or religious exemption.

Requirements

High school graduate or GED.
For the Associate level: 6 months to 1 year of customer service experience, usually gained through prior work with the public with minimal supervision.
Proficiency in typing and Windows, and experience with multiple computer systems.
For the Specialist level: at least two years of experience as a Medical Practice Business Associate or in a similar healthcare role.
For the Specialist level: high school graduate or GED.

Nice To Haves

Associate degree preferred for the Specialist level.

Responsibilities

Obtain and verify required patient and insurance information, and enter it accurately into the registration system.
Schedule patient appointments, including return office visits, referrals, and diagnostic testing or procedures.
Greet patients professionally in person and over the telephone.
Respond effectively to patients and their families.