Medical Billing Supervisor
About The Position
Vancouver Clinic is seeking a detail-oriented Insurance Follow-Up/Claim Edits Supervisor to lead its Insurance Follow-Up team. The role oversees claims processing, denial management, and insurance accounts receivable while supporting high-quality service and operational efficiency. The position is based at the Vancouver Innovation Center in Vancouver, Washington, and is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. The supervisor leads Patient Account Representatives, monitors performance and service standards, responds to escalated patient concerns, and works to improve insurance processes and patient billing experiences. Employees may need to maintain an activated smartphone capable of receiving text messages and/or use required applications, such as an authenticator app, for multi-factor authentication. The role requires the ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in a wide range of areas. Offers are contingent on successful completion of background screening and immunization requirements. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable.
Requirements
- Associate degree or equivalent experience in healthcare billing and collections.
- At least 2 years of experience in a medical business environment.
- Strong knowledge of insurance billing regulations and requirements, reimbursement methods, and patient collections.
- Proficiency with Microsoft Word and Excel.
- Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues.
- Applicants must be authorized to work for any employer in the United States.
Nice To Haves
- Experience in a supervisory role.
Responsibilities
- Supervise a team of Patient Account Representatives.
- Conduct evaluations, track productivity metrics, and monitor phone activity to ensure service standards are maintained.
- Resolve escalated patient concerns and ensure timely responses.
- Analyze accounts receivable trends and implement denial-reduction strategies.
- Ensure compliance with insurance regulations, coding standards, and internal policies.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Long-term disability insurance
- Health savings account
- Flexible spending account
- Employee assistance program
- Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
- 401(k) retirement plan with employer matching contributions up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
