Medical Billing Supervisor
About The Position
Vancouver Clinic is seeking a detail-oriented Insurance Follow-Up/Claim Edits Supervisor to lead its Insurance Follow-Up team. The role oversees claims processing, denial management, and insurance accounts receivable while supporting high-quality service and operational efficiency. The position is based at the Vancouver Innovation Center in Vancouver, Washington, and is full time, Monday through Friday, from 8:00 a.m. to 5:00 p.m. The listed pay range is $27.47–$38.46 per hour; the hiring range generally starts at $28.02 per hour and increases based on an evaluation of experience. The supervisor leads Patient Account Representatives, monitors team performance and service standards, resolves escalated patient concerns, analyzes accounts-receivable trends, and develops denial-reduction strategies. The role also ensures compliance with insurance regulations, coding standards, and internal policies. The position may require employees to maintain an activated smartphone that can receive text messages and/or use a required app, such as an authenticator, for job functions requiring multi-factor authentication. Vancouver Clinic serves patients seeking or considering care across a range of medical decisions. Working with a diverse population of patients and colleagues, with or without reasonable accommodation, is an essential function of all positions at the Clinic. Benefit eligibility depends on factors such as position type and FTE. Benefit-eligible employees qualify beginning on the first day of the month following one month of employment. Offers are contingent on successful completion of background screening and immunization requirements. Applicants must be authorized to work for any U.S. employer; the Clinic cannot sponsor or take over sponsorship of an employment visa. Vancouver Clinic is an alcohol- and drug-free workplace and an equal opportunity employer.
Requirements
- Associate degree or equivalent experience in healthcare billing and collections.
- At least 2 years of experience in a medical business environment.
- Strong knowledge of insurance billing regulations and requirements, reimbursement methods, and patient collections.
- Proficiency with Microsoft Word and Excel.
- Ability to work with a diverse population of patients and colleagues, with or without reasonable accommodation.
- Applicants must be authorized to work for any employer in the United States; visa sponsorship is unavailable.
- Successful completion of background screening and immunization requirements is required for an offer.
Nice To Haves
- Experience in a supervisory role.
Responsibilities
- Supervise a team of Patient Account Representatives.
- Conduct performance evaluations, track productivity metrics, and monitor phone activity to maintain service standards.
- Resolve escalated patient concerns and ensure timely responses.
- Analyze accounts-receivable trends and implement denial-reduction strategies.
- Ensure compliance with insurance regulations, coding standards, and internal policies.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D coverage
- Long-term disability
- Health savings account
- Flexible spending account
- Employee assistance program
- Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
- 401(k) retirement plan with employer matching contribution up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
