Medical Billing Supervisor
About The Position
The Medical Billing Supervisor coordinates and supervises billing department assignments, staffing, and performance to help the team meet departmental objectives. The role oversees domestic and offshore staff, supports staff development and performance management, and works with clients, insurance companies, and department leadership to address billing issues and improve processes. The position is in office five days per week during the first three months of training, then follows a hybrid schedule of three days in office and two days remote each week. The posting also states that the position may be remote or hybrid at management discretion, with occasional in-person meetings required.
Requirements
- Four-year degree or similar level of experience.
- 2–4 years of experience working and managing staff in a business environment.
- Experience working with software and systems.
- Ability to work effectively with diverse groups of people.
- Positive experience attracting, developing, coaching, and retaining high-performance team members.
- Ability to establish priorities and communicate initiatives and objectives effectively to staff.
- Demonstrated integrity, positive attitude, and goal-oriented initiative.
- Proficiency in Microsoft Excel, Word, and related software.
- Ability to maintain confidentiality.
Responsibilities
- Coordinate and supervise department work assignments and staffing levels.
- Monitor work lists to ensure work is completed within required turnaround times and reassign staff as needed to maintain coverage.
- Conduct scheduled staff meetings and other activities with onshore and offshore team members.
- Participate in client meetings as needed to discuss process flows and billing issues.
- Conduct monthly quality audits of domestic and offshore staff to confirm adherence to client SOPs and quality targets.
- Measure each staff member’s productivity against established targets.
- Coach, counsel, discipline, and appraise employees in accordance with company policies and processes.
- Review employee timesheets and monitor overtime.
- Contact insurance companies to resolve unusual or difficult claim issues.
- Recommend and coordinate process improvement initiatives based on process analysis results.
- Keep staff informed of policy changes and procedure updates related to company and client billing policies, and communicate SOP updates to management.
- Develop staff skills in resolving complex billing issues and answering other questions.
- Conduct employee performance reviews.
- Meet billing team departmental objectives and expectations.
- Monitor and serve on committees and teams as the department representative.
- Assist department managers in planning and organizing tasks and resources to achieve strategic goals and objectives.
- Represent the department in the Manager’s absence.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
