Medical Billing & Collections Director (Hybrid)

Rotech Healthcare Inc.•Lafayette, IN

2d•Hybrid

About The Position

Rotech Healthcare Inc. is seeking a Medical Billing and Collections Director to oversee and direct the Billing & Collections Center (BCC) and its managers in billing and collecting all Rotech account receivables. The director ensures practices are consistent with company ethics, standards, and billing, collections, and accounting policies and procedures. The role supports the National Director with policy and procedure review and implementation; develops and communicates billing and collections processes and guidance; oversees staffing, productivity, goals, and manager performance; and provides training and direction on billing and collections issues. The director also works with internal audit, compliance, operations, sales, and Medicare durable medical equipment regional carriers as needed, and oversees consolidation and merger of billing and collections centers.

Requirements

Bachelor’s degree from an accredited college or university in healthcare or a related field.
DMERC experience.
Five years of directly related experience, or an equivalent combination of education and experience in DMEPOS and billing, collections, and training.
Effectively communicate in English, orally and in writing.
Accurately perform simple mathematical calculations.
Interpret verbal, non-verbal, written, listening, and visual communications.
Maintain confidentiality, discretion, and caution when handling sensitive information.
Multitask while maintaining attention to detail.
Demonstrate self-motivation, organization, time management, and deductive problem-solving skills.
Work independently and as part of a team.
Meet employment contingencies where applicable: background check, drug screen, healthcare facility credentialing, and a valid state driver’s license with a clean driving record.

Nice To Haves

Advanced knowledge of Medicare coverage and billing guidelines for DMEPOS.
Knowledge of durable medical equipment (DME) or home medical equipment (HME).
Three to five years of supervisory experience or prior experience in a team-oriented environment.
Two years of experience in billing and collections.

Responsibilities

Assist the National Director with reviewing and implementing billing and collections policies and procedures.
Complete special projects and other assigned duties.
Conduct general billing and collections training, as well as specialized training and direction on issues identified through investigations, audits, or payer reviews.
Present information to management and employees professionally and confidently.
Ensure consistent communication of billing and collections workflows, policies, procedures, compliance information, and payer rules and regulations using available communication channels.
Evaluate billing and collections productivity standards, assess staffing needs, and ensure positions are filled with trained individuals.
Implement billing and collections workflows, policies, and procedures consistently with Rotech accounting policies and procedures.
Implement corporate billing and collections goals and initiate BCC goals.
Interact with Medicare durable medical equipment regional carriers as needed.
Interview, hire, train, plan, assign, and direct employees; appraise performance; reward and discipline employees; address complaints; resolve problems; and support process improvements.
Oversee the consolidation and merger of billing and collections centers.
Manage and oversee the performance of BCC managers and supervisory staff to achieve billing center workflow objectives.
Write detailed reports, summaries, and action plans.
Provide direction on resolving problematic issues.
Work with internal audit, compliance, operations, sales, and other departments to ensure the BCC understands the effects of related departments on billing and collections.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Commission for Account Executives.
Bonus and incentive opportunities.
Fixed and variable car reimbursement for Area Managers and Account Executives.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Mental health and Medicare programs.
Diabetes and high blood pressure programs.
Healthcare cost-comparison and prescription savings programs.
Hepatitis B and TB vaccinations.