Director of Billing and Collections

ServiceTitan•US CA Remote, CA

About The Position

ServiceTitan is seeking a strategic, results-driven Director of Billing and Collections to lead and optimize global end-to-end Order-to-Cash (O2C) operations. The director will oversee customer invoicing, collections, accounts receivable, and dispute resolution across all entities, while partnering across Finance, Sales, Corporate Engineering, Deal Desk, Legal, and Revenue Accounting. The role will drive system initiatives, streamline billing workflows, support monthly close, and ensure complex deal structures move smoothly from contract to cash. The director will manage and scale a high-performing hybrid team of onshore and offshore resources, balancing financial governance with a strong customer experience. The role is focused on protecting revenue integrity, reducing days sales outstanding, improving cash recovery, and scaling global financial operations. The position also supports the monthly close through accurate billing cutoff, reporting, bad debt reserve assessments, and unapplied cash reconciliations. It oversees compliant billing across SaaS subscriptions, usage-based models, and enterprise contracts; drives global credit and collections strategies; improves cash application and collection automation; and leads system design, testing, deployment, internal controls, and audit preparation.

Requirements

10+ years of progressive experience in billing operations, revenue operations, accounts receivable, or financial operations.
At least 5 years in a managerial or directorship role overseeing global Order-to-Cash functions.
Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent operational experience.
Experience collaborating directly with Revenue Accounting and Finance teams on month-end close, accounts receivable reconciliations, and revenue recognition compliance.
Track record of managing and scaling offshore teams, third-party BPO vendors, or global shared service centers while maintaining high operational quality.
Experience collaborating with Deal Desk and Legal to structure commercial terms that balance sales speed with billing operational feasibility.
Hands-on leadership experience partnering with IT or Corporate Engineering on major finance system initiatives.
Demonstrated ability to map, streamline, and automate manual Order-to-Cash workflows into scalable global operations.
Strong understanding of working capital optimization, accounts receivable accounting, credit evaluation methodologies, and ASC 606 revenue recognition principles.
Exceptional communication, negotiation, and stakeholder management skills, including the ability to build consensus across cross-functional teams and executive leadership.

Nice To Haves

Master’s degree.
CPA.

Responsibilities

Lead, mentor, and scale billing and collections teams, including accounts receivable accountants across onshore and offshore locations.
Build a performance-driven, customer-centric team culture that balances financial controls with high-quality customer interactions.
Partner with Sales leadership and Account Executives to support collection efforts and resolve billing disputes efficiently.
Work with Deal Desk and Legal during contract negotiations and signing, helping ensure commercial terms are operationally feasible for billing.
Support monthly financial close with timely billing cutoff, accurate reporting, bad debt reserve assessments, and unapplied cash reconciliations.
Oversee the accuracy, timeliness, and completeness of customer billing across SaaS subscriptions, usage-based models, and enterprise contracts.
Ensure billing workflows comply with revenue recognition standards, including ASC 606 and IFRS 15, and regional and international tax requirements.
Supervise resolution of complex billing inquiries, unapplied cash, and escalated customer account discrepancies.
Direct global collections strategy to maximize cash recovery while preserving customer relationships.
Analyze delinquent accounts, bad debt trends, and aging profiles; implement strategies to minimize write-offs and allowance reserves.
Drive automated cash application strategies and automated collection escalation workflows.
Identify bottlenecks, reduce manual interventions, and establish scalable Order-to-Cash workflows across global operations.
Partner with Corporate Engineering, Finance Systems, and Product teams to lead strategy, design, testing, and deployment of billing platform enhancements, revenue engines, and collection tools.
Maintain robust internal controls, including SOX compliance where applicable, and lead internal and external financial audit preparations.

Benefits

Flexible time off.
Learning and development opportunities.
Comprehensive onboarding program.
Leadership training and other programs and events.
Bonusly recognition and peer-nominated awards.
Company-paid medical, dental, and vision coverage, with 100% employer-paid options and 90% coverage for dependents.
Flexible spending account (FSA) and health savings account (HSA).
401(k) match.
Telehealth options, including One Medical memberships.
Parental leave and support.
Up to $20,000 in fertility services, including IUI and IVF.
Surrogacy and adoption reimbursement.
On-demand maternity support through Maven Maternity.
Free breast milk shipping through Maven Milk.
Pet insurance.
Legal advisory services.
Financial planning tools.
Annual bonus.
Equity.