Billing Collections Coordinator

HealthDrive•Framingham, MA

6d•Hybrid

About The Position

HealthDrive is seeking a full-time Billing Collections Coordinator/Facility Collector to collect and resolve outstanding facility balances related to ancillary and primary care services. The role involves generating invoices, conducting high-volume collection follow-ups, resolving billing issues, and accurately documenting account activity. The successful candidate will be organized, detail-oriented, comfortable learning billing and invoicing systems, and professional in communications with facility representatives. The position is in person five days a week at HealthDrive’s Framingham, Massachusetts office, with the potential for one to two remote days after training. The office is described as spacious and modern, located near Routes 9, 90, and 495, with a workout center in the building. The hourly pay range is $20.00–$21.50. HealthDrive provides on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care to residents of long-term care, skilled nursing, and assisted living facilities.

Requirements

High school diploma or equivalent.
Strong computer skills and ability to quickly learn new systems and software.
Excellent verbal and written communication skills.
Ability to work independently in a fast-paced, high-volume environment.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office, particularly Outlook and Excel.

Nice To Haves

Associate degree.
Previous collections, medical billing, accounts receivable, or healthcare administrative experience.
Experience with billing for ancillary healthcare services, primary care, or skilled nursing facilities.

Responsibilities

Generate and distribute facility invoices using internal billing and accounting systems.
Learn and navigate new software platforms and billing tools efficiently.
Conduct high-volume outbound collection calls to facilities regarding outstanding balances.
Follow up consistently on unpaid invoices and aging accounts receivable balances.
Communicate professionally with facility staff regarding billing discrepancies, payment status, and account resolution.
Accurately document collection activity, account updates, and communication notes in company systems.
Research and resolve billing issues, payment delays, and account discrepancies.
Maintain organized tracking of assigned accounts and follow-up schedules.
Collaborate with billing, operations, and clinical teams to support account resolution.
Meet productivity expectations for call volume, documentation, and collection follow-up timelines.
Maintain confidentiality and comply with HIPAA and company policies.