Medical Assistant, Family Medicine

Mass General Brigham•Marblehead, MA

16h•Onsite

About The Position

Mass General Brigham Medical Group Northern Massachusetts, Inc. provides primary care services in Internal Medicine and Family Medicine. The Medical Assistant works on site at 1 Widger Road, Marblehead, Massachusetts, in a fast-paced clinical setting, working one-to-one with a provider. The role supports healthcare teams by assisting with clinical and non-clinical patient services under the direction of healthcare providers. It includes direct interaction with patients to support their comfort and address concerns, and collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. This is a regular, full-time position scheduled for 40 hours per week. The practice operates Monday through Friday, 8:00 a.m. to 5:00 p.m.; the role is designated as a day shift. The position also assists junior Medical Assistants with day-to-day questions and onboarding training.

Requirements

High school diploma or equivalent.
One to two years of direct Medical Assistant experience or work in the medical field.
Basic Life Support (BLS) certification is preferred.
National Certified Medical Assistant certification is preferred.
A Medical Assistant course or diploma program, or at least one year of professional experience, is strongly preferred.
Experience in Epic is strongly preferred.
Ambulatory or outpatient experience is strongly preferred.
An associate degree in Medical Assisting is preferred; experience cannot be substituted for a degree.

Nice To Haves

Associate degree in Medical Assisting.
Basic Life Support (BLS) certification.
National Certified Medical Assistant certification.
Medical Assistant course or diploma program.
National MA certification through AAMA, AMT, NHA, or NCCT.
Epic experience.
Ambulatory or outpatient experience.

Responsibilities

Assist junior Medical Assistants with day-to-day questions and responsibilities and support their learning through onboarding training.
Escort patients to examination rooms, prepare equipment for healthcare providers, interview patients, measure vital signs, weight, and height, and record information in medical records.
Explain treatment procedures, medications, diets, and physician instructions to patients; order and organize educational materials.
Perform general office duties, including answering phones, taking dictation, and completing insurance forms; liaise with other departments and advocate for patients using a positive customer service approach.
Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform phlebotomy when competence is demonstrated.
Maintain immunization inventory and check expiration dates.
Provide immunizations when applicable, with required certification or three years of vaccine-administration experience and provider supervision.
Support appropriate departmental quality initiatives, such as using two patient identifiers and practicing hand hygiene.
Support patient flow, schedule appointments, document patient information, and help ensure patient comfort and address concerns.