About The Position

The Medical Assistant provides departmental support aligned with PM Pediatrics’ mission, vision, and goals. In a pediatric urgent care setting, the role supports primary patient care according to individual patient needs and within the Medical Assistant’s scope of practice, under the physician’s direct supervision. The position also maintains effective working relationships with patients and families, physicians, employees, volunteers, and vendors. The role combines clinical and administrative support for providers, patients, and office operations, and requires a professional, friendly approach to customer service. The position is part-time and is listed for Monday–Friday and weekend daytime hours, 8:00 AM–6:00 PM, at Columbia Heights, DC and District Heights, MD.

Requirements

  • High school diploma or GED.
  • Prior experience and/or education as a Medical Assistant.
  • Knowledge of EKG placement and processing in children.
  • Ability to obtain laboratory tests via nasal swab and venipuncture.
  • Professional and friendly demeanor.
  • Strong communication and organizational skills.
  • Prior pediatric experience.
  • Ability to multitask in a fast-paced environment.
  • Comfort with computers and Microsoft Office Suite.
  • Willingness to learn medical software.

Nice To Haves

  • Venipuncture experience is preferred.
  • Experience with medical records is preferred.

Responsibilities

  • Provide clinical and administrative support for providers, patients, and office operations.
  • Greet and register arriving patients.
  • Obtain medical histories and patient vital signs, and complete intake.
  • Prepare patients for X-rays.
  • Perform and document routine laboratory tests, including throat and urine cultures.
  • Irrigate wounds and assist with wound care.
  • Assist with laboratory quality-control testing.
  • Support the patient care team and provide care within the scope of practice.
  • Keep exam rooms and front reception stocked with adequate supplies.
  • Maintain the order and cleanliness of the waiting room.
  • Follow standard safety practices and precautions.
  • Respond to patients in distress and notify the medical team, including the nurse, urgent care technician, and physician.
  • Maintain operations by following policies and procedures and reporting needed changes to management.
  • Protect patient confidence and keep patient-care information confidential.
  • Take ownership of challenging requests and seek opportunities to add value to job accomplishments.
  • Assist patients with complaints and take an active role in service recovery when needed.
  • Perform other duties as needed, including applying splints and assisting nurses or providers with medical procedures.
  • Provide exceptional customer service.
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