About The Position

The Medical Assistant supports departmental functions aligned with PM Pediatrics’ mission, vision, and goals. In a pediatric urgent care setting, the role applies medical-assisting skills to help provide primary patient care based on individual patient needs and within the assistant’s scope of practice, under the physician’s direct supervision. The position maintains effective working relationships with patients and families, physicians, employees, volunteers, and vendors. This part-time role is based at Columbia Heights, DC and District Heights, MD, with M-F and weekend day hours from 8 AM to 6 PM. It combines clinical and administrative support for providers, patients, and office operations, while maintaining patient confidentiality, safety, cleanliness, and quality customer service.

Requirements

  • High school diploma or GED.
  • Prior experience and/or education as a Medical Assistant.
  • Knowledge of EKG placement and processing in children.
  • Ability to obtain laboratory tests via nasal swab and venipuncture.
  • Professional and friendly demeanor.
  • Strong communication and organizational skills.
  • Prior pediatric experience.
  • Ability to multitask in a fast-paced environment.
  • Comfort with computers and Microsoft Office Suite.
  • Willingness to learn medical software.

Nice To Haves

  • Venipuncture experience.
  • Experience with medical records.

Responsibilities

  • Provide clinical and administrative support for providers, patients, and office operations.
  • Greet and register patients as they arrive.
  • Obtain medical histories, vital signs, and patient intake information.
  • Prepare patients for X-rays.
  • Perform and document routine laboratory tests, including throat and urine cultures.
  • Irrigate wounds and assist with wound care.
  • Assist with laboratory quality-control testing.
  • Support the patient care team and provide patient care within the scope of practice.
  • Keep exam rooms and the front reception area stocked with supplies.
  • Maintain order and cleanliness in the waiting room.
  • Follow standard safety practices and precautions.
  • Respond to patients in distress, help during emergencies, and notify the medical team, including the nurse, urgent care technician, and physician.
  • Follow policies and procedures, and report needed changes to the management team.
  • Maintain patient confidence and protect confidential patient-care information.
  • Take ownership of challenging requests and identify opportunities to add value to the role.
  • Assist patients with complaints and participate in service recovery when needed.
  • Perform other duties as needed, including applying splints and assisting nurses or providers with medical procedures.
  • Provide exceptional customer service.
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