Front Desk Associate (Full-time) Columbia Heights, DC & District Heights, MD

PM Pediatrics•Columbia Heights, DC

10d

About The Position

The Front Desk Associate engages with families to provide a welcoming, first-class experience while carrying out front desk functions and administrative tasks for the medical team. The role requires an organized, responsible, dynamic individual who can multitask and work in alignment with PM Pediatric Care’s mission, vision, values, and culture. The associate greets and assists families, manages patient flow and registration, maintains accurate patient accounts, and handles documents and correspondence while protecting privacy and complying with HIPAA. The position also supports patient-care quality initiatives, addresses or escalates concerns, communicates with site leadership, and performs opening and closing duties. The role is based in Columbia Heights, DC and District Heights, MD, with flexible schedules based on office needs and occasional travel to another site within reason.

Requirements

High school diploma or GED.
Ability to work independently as a team player in a fast-paced environment.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs and, at times, travel to another site within reason.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented approach.
Ability to calculate simple figures, such as totaling receipts, counting cash drawers, or making change.
Strong time-management, organizational, and critical-thinking skills.
Situational awareness and ability to respond successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands and navigating multiple computer systems.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and on the phone.
Answer patient and family questions to the best of their ability and seek clarification or instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient-care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely and complete resolutions.
Collaborate and communicate with site leadership to manage complex patient issues.
Help patients, families, and team members navigate PM systems before, during, and after a visit, in alignment with company core values.
Monitor and manage patient flow throughout the waiting and registration process, including assisting families with self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete accounts by obtaining, recording, and updating demographic, insurance, and financial information while maintaining HIPAA compliance.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage.
Maintain confidentiality and privacy of patient accounts and follow HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.