Front Desk Associate (Full-time) Columbia Heights, DC & District Heights, MD

PM Pediatric Care•Washington, DC

12d•$17 - $28

About The Position

The Front Desk Associate engages with families to provide a welcoming, first-class experience while carrying out front desk functions and administrative tasks for the medical team. The role requires an organized, responsible, and dynamic individual who can multitask and support the mission, vision, values, and culture of PM Pediatric Care. The associate greets families in person and by phone, responds to questions or seeks clarification, and uses empathy and active listening in challenging interactions. The role supports patient-care quality initiatives, coordinates escalations and urgent issues, collaborates with site leadership on complex patient issues, and helps patients and families navigate PM systems before, during, and after visits. The associate monitors patient flow and assists with self-registration; registers patients and maintains accurate demographic, insurance, and financial information in compliance with HIPAA; and manages incoming documents and correspondence. The position also includes opening and closing duties such as organizing, stocking, sanitizing, and reconciling, as well as other duties as assigned. Work schedules may be flexible based on office needs, and reasonable travel to another site may sometimes be required.

Requirements

High school diploma or GED.
Ability to work independently as a team player in a fast-paced environment.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs and, at times, travel to another site within reason.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented approach.
Ability to calculate simple figures, such as totaling receipts, counting cash drawers, or calculating change.
Strong time-management, organizational, and critical-thinking skills.
Situational awareness and ability to react successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands.
Ability to navigate multiple computer systems.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior Front Desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and on the phone.
Answer patient and family questions to the best of one's ability and seek clarification or instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient-care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely and complete resolution.
Collaborate and communicate with site leadership to manage complex patient issues.
Apply PM Pediatric Care's core values to help patients, families, and team members navigate PM systems before, during, and after a visit.
Monitor patient flow through waiting and registration, including helping families initiate self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete patient accounts by obtaining, recording, and updating demographic, insurance, and financial information while maintaining HIPAA compliance.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage.
Maintain confidentiality and privacy of patient accounts and follow HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.