Medical Assistant - Primary Care

Baystate Health • West Springfield, MA

7d • Onsite

About The Position

Baystate Health is hiring Medical Assistants for its Primary Care and Family Medicine teams throughout Western Massachusetts. The practices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients at more than 60 locations. Medical Assistants collaborate with the multidisciplinary care team to support patient transitions, maintain accurate medical records, and assist providers with examinations, testing, and procedures. The position is part of a career ladder, with the appropriate level determined by the organization.

Depending on the practice and service line, duties may include supporting visits and procedures related to abortion care, pregnancy loss, miscarriage management, biopsies, colposcopy, and cervical LEEP procedures; assisting with pelvic and breast exams and cervical cytology screening; and supporting transgender and non-binary patients seeking gender-affirming therapy or surgery. Work locations and schedules listed are Westside Adult Medicine in West Springfield (8–4:30 or 8:30–5), Wilbraham Adult Medicine in Wilbraham (8:30–5), Baystate Primary Care in Enfield (9–5:30), Adult Medicine in South Hadley (8–4:30), Longmeadow Primary Care in Longmeadow (8–4:30 or 8:30–5), and Family Medicine in Northampton (8:30–5).

Baystate Health describes itself as an integrated healthcare system serving Western Massachusetts, with hospitals, medical practices, and home health and hospice services. The role offers opportunities to work across a large healthcare system and a community-focused organization.

Requirements

• High school diploma, GED, or HiSET.
• Current Basic Life Support certification for Healthcare Providers from the American Heart Association.
• The job posting states the role is part of a career ladder and the organization determines the appropriate level.
• MA I: Accredited medical assistant program graduate preferred, or demonstrated MA I competencies evaluated by the hiring manager, and at least 1 year of medical-office experience.
• MA II: Accredited medical assistant program graduate or demonstrated MA II competencies evaluated by the hiring manager, and at least 3 years of current relevant medical assistant experience in a medical practice setting.
• MA III: At least 5 years of current relevant medical assistant experience in a medical practice setting; the posting describes accredited-program graduation as preferred for one pathway, or demonstrated MA III competencies evaluated by the hiring manager. Another pathway requires at least 2 years as an MA II at Baystate Health and demonstrated MA III competencies.
• MA IV (internal career ladder): At least 2 years as an MA III at Baystate Health and demonstrated competencies for promotion to MA IV; graduate of an accredited medical assistant program and registered or certified by a third-party credentialing body.
• For the MA IV credential requirement, the posting lists registration through ARMA (minimum requirement), AMT, or certification through NHA (CCMA), AAMA, or NCCT (NCMA).

Nice To Haves

• Graduation from an accredited medical assistant program is preferred for MA I.
• For MA III, graduation from an accredited medical assistant program with at least 5 years of current relevant medical assistant experience in a medical practice setting is preferred.

Responsibilities

• Room patients; collect vital signs, review histories, document medications, and complete site-specific screening forms in the Electronic Health Record.
• Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.
• Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and document data accurately within established timeframes.
• Perform provider-approved independent procedures, including EKGs, vision and hearing screenings, and point-of-care testing.
• Perform phlebotomy and administer immunizations according to organizational policy.
• Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.
• In applicable service lines, support visits and procedures for abortion services or pregnancy loss, including preparing supplies, consents, instruments, and medications, and assisting with cervical dilator insertion for surgical abortion procedures.
• In applicable service lines, assist with pelvic and breast exams, cervical cytology screening and related forms, and in-office procedures such as miscarriage management, biopsies, colposcopy, and cervical LEEP procedures.
• Assist transgender and non-binary patients seeking gender-affirming therapy and/or surgery.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance, continuing education units (CEUs), and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout Western Massachusetts.
• Retirement savings and employer match.
• Paid time off for eligible employees.
• Sign-on bonus of up to $2,000 for eligible external hires, subject to stated eligibility restrictions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED