Medical Assistant - Gastro

TriHealth • Wilmington, OH

8d • Onsite

About The Position

The Medical Assistant provides direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contact patients to schedule required care, and follow up on referrals. The Non-Certified Medical Assistant provides pre-visit planning for the practice’s patient panel, coordinates messages through electronic portals, assists with transitions of care, and acts as a clinical liaison to the physician care plan through active communication with patients. The role participates in process improvements and supports clinical goals and outcomes, including patient satisfaction and engagement. Other job-related duties may be assigned to meet department needs. The position supports the mission, values, and management of TriHealth Physician Practices.

This is a full-time day-shift position at TriHealth Clinton Regional Hospital in Wilmington, Ohio, working 80 hours biweekly, Monday through Friday, with no weekend or holiday commitment. TriHealth describes its workplace as grounded in service, respect, teamwork, and servant-leadership, with a focus on community care and professional growth.

Requirements

• High school diploma or GED.
• EKG skills.
• Injection skills.
• Venipuncture skills.
• Ability to perform common laboratory tests according to established CLIA guidelines and TriHealth policy.
• Basic Life Support (BLS) for Healthcare Providers certification is required.
• Strong clinical-care, customer-service, communication, and teamwork skills.
• Knowledge of age-related competencies and care for varied patient populations.
• Understanding of preventive-care best practices, chronic-disease management, and utilization across the continuum of care.

Responsibilities

• Demonstrate proficiency in the adult and/or pediatric primary-care rooming process, including clinical procedures, immunizations, venipuncture, and point-of-care testing.
• Follow protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment.
• Document clinical calls and patient rooming information accurately and completely; enter orders, pend prescriptions, note the current pharmacy, and use order-result workflows.
• Respond to patient messages by phone and through MyChart in a timely manner, escalating issues as appropriate.
• Demonstrate clinical competency upon completion of orientation and annually.
• Maintain knowledge of population health and support wellness, prevention, and chronic-disease management.
• Participate in efforts to close care gaps, including pre-visit planning and daily huddles, and inform physicians of potential barriers to care.
• Apply knowledge of adult and/or pediatric preventive-care schedules, including age-based wellness checks, appropriate vital signs and labs, immunizations, screening tools, and patient education.
• Identify and communicate patient wellness needs, chronic diseases, utilization, and care gaps to providers.
• Attend continuing-education training and other learning opportunities, such as Lunch and Learns.
• Participate in patients’ longitudinal care continuum by collaborating with services such as behavioral health, complex-care nursing, social workers, and community health workers.
• Provide basic community-resource information to patients experiencing social determinants of health.
• Provide education and coaching to patients about wellness and chronic-disease management.
• Maintain the safety and cleanliness of the treatment area and apply clean and sterile procedures when using medical equipment.
• Demonstrate dependability, including attendance, punctuality, and timely performance of duties.
• Follow TriHealth SERVE standards and ALWAYS behaviors in interactions with patients, guests, team members, and the community.

Benefits

• Competitive shift differentials.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, and vision coverage; paid time off; retirement savings plans; and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED