Medical Assistant - Gastro

TriHealth • Wilmington, OH

8d • Onsite

About The Position

The Non-Certified Medical Assistant provides direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contact patients to schedule needed care, and follow up on referrals. The position supports pre-visit planning for the practice’s patient panel, coordinates messages through electronic portals, assists with transitions of care, and serves as a clinical liaison to the physician care plan through active communication with patients.

The Medical Assistant participates in process improvements and supports clinical goals and outcomes, including patient satisfaction and engagement. The role requires strong clinical care, customer service, communication, and teamwork skills, and supports the mission, values, and management of TriHealth Physician Practices. Other job-related duties may be assigned based on department needs.

Requirements

• High school diploma or GED.
• EKG skills.
• Injection skills.
• Venipuncture skills.
• Ability to perform common laboratory tests according to established CLIA guidelines and TriHealth policy.
• Basic Life Support (BLS) for Healthcare Providers certification.

Responsibilities

• Perform adult and/or pediatric primary-care rooming, including clinical procedures, immunizations, venipuncture, and point-of-care testing.
• Follow protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment.
• Document clinical calls and patient rooming information accurately and completely; enter orders, pending prescriptions, and current pharmacy information, and use order-result workflows.
• Respond to patient messages by phone or MyChart in a timely manner and escalate issues when appropriate.
• Demonstrate clinical competency after orientation and annually.
• Maintain knowledge of population health and support wellness, prevention, and chronic-disease management.
• Help close care gaps through pre-visit planning, daily huddles, and communication to physicians about potential barriers to care.
• Apply knowledge of preventive-care schedules, including age-based wellness checks, appropriate vital signs and labs, immunizations, screening tools, and patient education.
• Identify and communicate patient wellness, chronic-disease, utilization, and care-gap information to providers.
• Attend continuing-education training and opportunities, including Lunch and Learns.
• Participate in patients’ longitudinal care continuum and collaborate with behavioral health, complex-care nursing, social workers, community health workers, and other wrap-around services.
• Provide patients with basic community resources related to social determinants of health.
• Support and provide patient education and coaching for wellness and chronic-disease management.
• Maintain the safety and cleanliness of the treatment area.
• Use medical equipment in accordance with clean and sterile procedure principles.
• Demonstrate dependability in attendance, punctuality, and timely performance of duties, and apply age-related competencies and knowledge of care for varied populations.

Benefits

• Competitive shift differentials.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED