Medical Assistant Internal Medicine

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

The Medical Assistant assists clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care. The role uses specialized knowledge, judgment, and skills to support an excellent patient experience at Banner Health Center Greenway, an internal and family medicine clinic in Phoenix, Arizona. The clinic provides preventive, acute, and chronic care to a diverse patient population in a welcoming, patient-focused, fast-paced environment. The Medical Assistant works under the direct supervision of providers and collaborates with clinicians, nursing staff, patients, families, and other internal and external contacts. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program; they must obtain national certification within 12 months of their hire date. The position is scheduled Monday through Friday for four 10-hour shifts, on the day shift.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification as an RMA from American Medical Technologists (AMT), CMA from the American Association of Medical Assistants (AAMA), CCMA from the National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT). Uncertified applicants may be considered with proof of formal Medical Assistant education program completion and must obtain national certification within 12 months of hire.
BLS certification required upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report potential changes in a patient's condition to the clinician.
Assist providers with examinations and minor in-office procedures, which may include measuring blood pressure, respiration, heart rate or pulse, and temperature; performing phlebotomy, ear irrigation, and EKGs; and serving as a chaperone when needed.
Use universal blood and body fluid precautions and personal protective equipment as needed, and prioritize patient flow through the clinical process.
Coordinate and manage patient care, including precertifications, referrals, authorizations, prescriptions, and scheduling clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing optimal care.
Administer medications in accordance with established policies and procedures or as directed, as applicable.
Provide clerical support for patient notifications and documentation, including maintaining complete medical records with relevant laboratory results, authorizations, X-rays, hospital records, and prior care information; provide accurate and timely billing information for patient encounters.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; disinfect and sterilize equipment and instruments according to procedures; follow manufacturer recommendations and OSHA guidelines for hazardous substances; and perform basic equipment maintenance or coordinate repairs.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training, as needed or directed.
Prioritize information from multiple sources to support responses to changes in the health status of patients and families; communicate with physician offices to report, request, or clarify information.