Medical Assistant | Sublette County, WY

Symbii Home Health and Hospice-Layton•Afton, WY

About The Position

The Medical Assistant serves as a communication liaison between patients, referral sources, and licensed clinicians. The role involves administrative, customer service, medical records, billing, scheduling, and clinical support duties. The Medical Assistant communicates professionally and courteously with patients and healthcare professionals, maintains patient records, coordinates appointments and diagnostic services, and gathers patient information to support clinicians in diagnosis and treatment planning.

Requirements

Ability to interact professionally, courteously, and pleasantly with patients, referral sources, and other health professionals.
Clear, concise communication and good listening skills.
Typing, creating original documents, sending emails, and placing phone calls.
Good grammar, spelling, and punctuation skills.
Excellent customer service and telephone skills.
Fluency in reading, writing, and speaking English.
Ability to operate an electronic medical record system proficiently within the provided training period.
Ability to meet the stated physical requirements; the posting does not detail those requirements.
Responsibility for completing ongoing education as required by the position.
Knowledge of medical billing and coding systems, including submitting statements to the appropriate payer for services rendered.
Knowledge of the healthcare field and medical specialty.
Extensive working knowledge of common medical names and terms.

Responsibilities

Serve as a communication liaison between patients, referral sources, and licensed clinicians.
Ensure related reports, laboratory results, and other information are available in patients’ medical records before appointments.
Update and file patient medical records.
Schedule physician and other clinician appointments based on location, patient needs, and clinician availability.
Call patients with reminders about upcoming visits.
Answer telephone calls, take messages, and provide feedback or answers to patient, physician, and pharmacy calls.
Triage and process messages from patients and front-office staff for physicians, physician assistants, APRNs, and other clinical staff.
Maintain required logs and checks, including refrigerator temperatures and checks for emergency and expired medications or vaccinations.
Code and complete insurance forms.
Assist with forms needed by patients, insurance providers, and other care providers.
Handle correspondence, billing, and bookkeeping, including financial records, credit and collections, and mailing monthly patient statements.
Arrange hospital admissions, laboratory services, and other diagnostic tests.
Interview patients and record medical histories; obtain histories and physicals before the first clinical visit and before the physician or nurse arrives.
Document patients’ current symptoms, medical history, risk factors, and other relevant concerns to support accurate diagnosis and treatment planning.
Authorize prescription refills as directed by a physician or APRN.
Contact medical facilities or departments to schedule patients for tests or admission.