Medical Assistant- Infectious Disease

Baystate Health • Springfield, MA

3d • Onsite

About The Position

Baystate Health is hiring a Medical Assistant for its Infectious Disease team in Springfield, Massachusetts. The role is based at 3300 Main Street and may float to other sites. The practice is part of a multi-specialty medical group serving patients across more than 60 locations in Western Massachusetts. The Medical Assistant works with a multidisciplinary care team to support patient transitions, maintain accurate medical records, and assist providers with examinations, testing, and procedures.

This is a full-time, 40-hour-per-week position with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. There are no weekends or holidays. The position is part of a career ladder, with the appropriate level determined by the organization. A sign-on bonus may be available to eligible certified or registered Medical Assistants.

Requirements

• High school diploma, GED, or HiSET.
• Current CPR/Basic Life Support for Healthcare Providers certification from the American Heart Association.
• For MA I: at least one year of medical office experience, with demonstrated MA I competencies evaluated by the hiring manager; graduation from an accredited Medical Assistant program is preferred.
• For MA II: graduation from an accredited Medical Assistant program or demonstrated MA II competencies, and at least three years of current, relevant Medical Assistant experience in a medical practice setting.
• For MA III: at least five years of current, relevant Medical Assistant experience in a medical practice setting, with the specified MA III competencies; alternatively, at least two years as an MA II at Baystate Health with demonstrated MA III competencies. Graduation from an accredited Medical Assistant program is preferred for one MA III pathway.
• For MA IV, an internal career-ladder level: at least two years as an MA III at Baystate Health with demonstrated competencies for promotion, graduation from an accredited Medical Assistant program, and third-party registration or certification.
• For the MA IV credential requirement, credentials must be awarded by a third-party body: ARMA registration (minimum), AMT registration, CCMA through NHA or AAMA, or NCMA through NCCT.

Nice To Haves

• Graduation from an accredited Medical Assistant program for the MA I level.
• Graduation from an accredited Medical Assistant program for the MA III experience-based pathway.

Responsibilities

• Room patients, gather vital signs, review patient histories, document medications, and complete required site-specific screening forms in the Electronic Health Record.
• Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.
• Implement provider orders and standing protocols; process prescription refills; obtain prior authorizations; and document data accurately within established timeframes.
• Perform approved independent procedures, including EKGs, vision and hearing screenings, and point-of-care testing.
• Perform phlebotomy and administer immunizations in accordance with organization policy.
• Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.
• Where applicable to the service line, assist with visits and procedures related to abortion services or pregnancy loss, including preparing supplies and assisting with cervical dilator insertion.
• Where applicable, assist with pelvic and breast exams, cervical cytology screening, and in-office procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures.
• Where applicable, assist transgender and non-binary patients seeking gender-affirming therapy or surgery.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance and continuing education units (CEUs).
• Professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings plan with employer match.
• Generous paid time off for eligible employees.
• Sign-on bonus of up to $2,000 for eligible external hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED