Medical Assistant, Infectious Disease

St. Luke’s University Health Network•Bethlehem, PA

8d•Hybrid

About The Position

The Medical Assistant, Practice Operations supports the delivery of healthcare services and is a professional member of the interdisciplinary team. The role promotes the organization’s values and involves patient preparation, pre-visit planning, clinical support, care-team coordination, inventory and office tasks, and participation in quality improvement. This is a hybrid position with two days working from home and three days in the practice each week. The position requires a high school degree or equivalent and either one year of clinical experience or graduation from a Medical Assistant program. Two years of experience in a similar healthcare setting and customer service experience are preferred. Current BLS/CPR certification is required or must be obtained within 60 days of hire through the American Red Cross or American Heart Association.

Requirements

High school degree or equivalent.
One year of clinical experience or graduation from a Medical Assistant program.
Current BLS/CPR certification, or obtain it within 60 days of hire through the American Red Cross or American Heart Association.
Ability to sit, stand, and walk for extended periods, up to eight hours at a time.
Occasionally lift up to 25 pounds.
Occasionally push wheelchairs with patients weighing up to 325 pounds.

Nice To Haves

Two years of experience in a similar healthcare setting.
Customer service experience.

Responsibilities

Review and update patient medical records before appointments, including recent test results and correspondence; consult with providers to determine needed services.
Complete pre-charting for value-based care components up to five days before appointments and send messages to the Care Team when warranted.
Prepare patients for examinations and escort them to exam rooms; record height, weight, vital signs, medication lists, allergies, personal, family and social histories, smoking status, and reason for visit.
Assist with capturing patient demographic information.
Provide other patient care services as needed or directed, including keeping exam rooms clean, maintaining clinical supplies, cleaning and autoclaving contaminated instruments, and administering injections or immunizations within state guidelines.
Communicate and coordinate with providers or the Care Team regarding hospital discharges, Emergency Department visits, consulting physicians, community resources, disease management, patient self-management, education about chronic conditions, laboratory or other testing, and specialist visits.
Participate in department activities and meetings, help resolve identified problems, and analyze current procedures.
Dispose of biohazardous and regular waste according to practice protocol.
Maintain vaccine temperature logs and medical-supply inventory; order supplies such as vaccines and medications, dispose of expired sample medications, and stock rooms to established par levels.
Perform administrative tasks as needed, including check-in and check-out functions and opening and closing office procedures.
Bring improvement suggestions to Practice Managers and Providers for consideration.
Participate in maintaining or improving quality improvement initiatives.
Perform other related duties as assigned.